Customer Experience

Customer Intelligence (CI): What It Is, Why It Matters, and How to Leverage It for Growth

Imagine a team of researchers lands on foreign soil, ready to explore it. However, to their dis...

Kashyap Vyas

March 17, 2025 | 17 MIN READ

Employee Engagement

The Evolution of DEI: Why Belonging Is the Heart of Inclusive Workplaces

Five years ago, workplace conversations around diversity, equity, and inclusion (DEI) were gain...

Cherie Foo

March 17, 2025 | 10 MIN READ

Customer Experience

Typical Customer Service Survey Questions for Exceptional Customer Experiences

As we shift our goals from simply satisfying customers to delivering consistent and amazing hol...

Gordon Polovin

April 14, 2025 | 10 MIN READ

Best Practices

Employee Engagement

How to Improve In-Office Connections: 9 Strategies to Engage Employees in Hybrid World

Here’s a question to mull over: What percentage of your employees do you think are truly exci...

Cherie Foo

March 17, 2025 | 12 MIN READ

Customer Experience

Personalization: The Key to Winning Customer Hearts

Hello [insert your name]! So, you want to know more about personalization and the role it can p...

Sogolytics

March 17, 2025 | 14 MIN READ

Customer Experience

The Digital Customer Journey: Mapping Stages, Benefits, and Strategies

A customer digital journey covers the connected online touchpoints a customer experiences, from...

Gordon Polovin

March 17, 2025 | 12 MIN READ

General

How to Build a (Really!) Sustainable Fitness Routine

Starting a fitness routine is easy, but sticking to it is the hard part. Many of us begin with ...

Cherie Foo

March 17, 2025 | 12 MIN READ

Employee Engagement

Survey Types

Graceful Goodbyes: How Employee Offboarding Shapes Organizational Success

Saying goodbye isn’t always easy. An employee's voluntary or involuntary exit can be an em...

Kashyap Vyas

March 17, 2025 | 13 MIN READ

Employee Engagement

Professional Development

The Value of Cultivating Curiosity at Work

As a manager, Paul challenges people to grow and innovate. To do so, he often gives others a ch...

Sogolytics

March 17, 2025 | 6 MIN READ

Best Practices

Survey Types

Close Ended Questions: What They Are, Benefits, and How to Use Them Effectively

In the pursuit of answers, we all need to ask questions. But asking the wrong question or even ...

Gordon Polovin

March 17, 2025 | 12 MIN READ