Customer Experience

VoC vs. CSAT: What’s the difference, and which one should I be worried about?

The best indicator for your customer experience is when a customer returns for more business. A...

Kathy Edens

April 8, 2025 | 4 MIN READ

Customer Experience

Will Customer Effort Soon Be a Thing of the Past?

If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...

Sogolytics

July 1, 2021 | 5 MIN READ