Customer Experience

The Future of CX: What Customers Expect Most in 2026

In customer experience, expectations never stand still, and this year’s data proves it. TheÂ...

Sarah Faiz

January 14, 2026 | 3 MIN READ

Customer Experience

Customer Service and Customer Experience: What’s the Difference

Quick Summary Customer service is reactive support, while customer experience is the end...

Sarah Faiz

December 19, 2025 | 1 MIN READ

Customer Experience

What Is Customer Experience Analytics & Why It Matters

Quick Summary Customer Experience analytics turns all that messy customer data into insi...

Jacob Simkovich

November 4, 2025 | 8 MIN READ

About Sogolytics

Customer Experience

What is Multi-Channel Customer Feedback?

Quick Summary Multi-channel customer feedback gathers insights from every touchpoint to ca...

William Breitenbach

November 4, 2025 | 9 MIN READ

Best Practices

Customer Experience

Voice of the Customer: Definition, Benefits & Uses

Quick Summary Most companies think they are customer-centric, but the data tells a differe...

Maryo Bruno

November 4, 2025 | 9 MIN READ

Best Practices

Customer Experience

Franchise

Franchise Onboarding Feedback Tools That Work

Quick Summary Franchise operators face high employee turnover and inconsistent training ...

Nicole Vaz

October 25, 2025 | 6 MIN READ

Best Practices

Customer Experience

Survey Types

Beyond Surveys: Implementing A Proactive CX Strategy With Sogolytics VoC Engine

Quick Summary Traditional CX surveys are reactive and slow, leading to missed insights, lo...

Maryo Bruno

August 29, 2025 | 13 MIN READ

Customer Experience

Fitness

Omni-Channel Journeys for Fitness Industry

Creating an omni-channel experience in fitness can make all the difference for your members. ...

William Breitenbach

August 29, 2025 | 11 MIN READ

Best Practices

Customer Experience

K-12/Higher Education

Survey Types

K-12 Survey Tools for School Engagement

The process of asking questions and receiving feedback is simple yet valuable, but schools ofte...

Michael Canney

August 29, 2025 | 8 MIN READ

Customer Experience

Financial Services

How CX Platforms Build Member Trust in Credit Unions

Every thing you need to know about this blog Credit unions rely on the trusting rela...

Ian Crowley

August 29, 2025 | 13 MIN READ