Best Practices

Customer Experience

Employee Engagement

Top 3 Effective Ways to Enhance CX Through Improved EX

“Happy employees ensure happy customers. And happy customers ensure happy shareholders — in...

Kashyap Vyas

May 28, 2025 | 13 MIN READ

Customer Experience

What is NPS & How to Measure It? [Detailed Guide]

Introduction: The Loyalty Economy Imagine a world where your customers aren’t just satisfied...

Sogolytics

May 12, 2025 | 13 MIN READ

Customer Experience

Customer Experience Design: The Future of CX

Teresa just found the perfect purse and can't wait to buy it, but just as she clicks Buy Now!, ...

Disha Sanghvi

May 16, 2025 | 12 MIN READ

Customer Experience

Customer Effort Score & How to Measure It: The 2025 Guide

Introduction: The Silent Power of Effortless Experiences Every great business idea begins with...

Sogolytics

April 30, 2025 | 8 MIN READ

Customer Experience

Customer Experience Automation: How AI is Transforming CX

"The future of customer experience is predictive, personalized, and proactive." – Blake Mor...

Kashyap Vyas

March 20, 2025 | 11 MIN READ

Customer Experience

Kano Model: How Businesses Can Prioritize Features to Boost Customer Satisfaction and Loyalty

“People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” - Theo...

Kashyap Vyas

March 21, 2025 | 16 MIN READ

Customer Experience

B2B Customer Service: What it Is, Why it Matters, and Best Practices for Excellence

There are three things to remember as the pillars of designing B2B customer service questions a...

Gordon Polovin

March 17, 2025 | 13 MIN READ

Customer Experience

10 Ways To Churn-Proof Your Business in 2025 From 5 Lessons Learned In 2024

Customer churn (often called customer attrition) kicks in when customers, for various reasons, ...

Gordon Polovin

February 3, 2025 | 11 MIN READ

Customer Experience

Survey Types

Mastering CSAT: The Comprehensive Guide to Customer Satisfaction Score

Customer satisfaction is fundamental to business success – and this concept resonates intuiti...

Cherie Foo

February 3, 2025 | 23 MIN READ

Best Practices

Customer Experience

Customer Retention Strategies for 2025 and Beyond: 6 Practical Tips That Can Make a Difference

Losing customers can be one of the most significant challenges to an organization's growth. In ...

Gordon Polovin

March 3, 2025 | 12 MIN READ