Best Practices

Customer Experience

Survey Types

Beyond Surveys: Implementing A Proactive CX Strategy With Sogolytics VoC Engine

Quick Summary Traditional CX surveys are reactive and slow, leading to missed insights, lo...

Maryo Bruno

August 29, 2025 | 13 MIN READ

Customer Experience

Customer Dissatisfaction: How to Handle, Prevent, and Turn Unhappy Customers into Advocates

What is customer dissatisfaction? If you've never been an unhappy customer, count yourself luc...

Gordon Polovin

September 1, 2025 | 16 MIN READ

Customer Experience

Promoters, Passives, Detractors: Understanding Net Promoter Score (NPS) & Turning Feedback into Growth

Even if you're a novice in the world of customer experience, you've very likely encountered Net...

Gordon Polovin

July 17, 2025 | 13 MIN READ

Customer Experience

What is NPS & How to Measure It? [Detailed Guide]

Introduction: The Loyalty Economy Imagine a world where your customers aren’t just satisfied...

Sogolytics

August 8, 2025 | 15 MIN READ

Customer Experience

The Ultimate Guide to NPS: Everything You Need to Know

As a growth-focused business leader, you are already invested in tracking plenty of CX metrics....

Ruma Malia

September 11, 2024 | 14 MIN READ

Customer Experience

Survey Types

How to Improve NPS: 10 Tips That Can Make All the Difference

It's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread:...

Gordon Polovin

April 25, 2024 | 10 MIN READ

Customer Experience

Financial Services

BankWorld 2024: Our Takeaways

Are we heading into a recession or not? While there's a lot of talk about a "soft landing" f...

Maryo Bruno

January 19, 2024 | 5 MIN READ

Customer Experience

Better Marketing Experiences for Improved CX

Marketing. The start—and stop—of any campaign. The way to the promised land of perfect c...

LeTeisha Newton

December 19, 2023 | 7 MIN READ

Customer Experience

Employee Engagement

AI and EX: The Power Couple Behind Exceptional CX

Gabriel was working on replying to customer complaints and queries, but the workload was simply...

Disha Sanghvi

August 30, 2023 | 7 MIN READ

About Sogolytics

Customer Experience

Survey Types

NPS: Turning Detractors Into Promoters

A month ago, my car was rear-ended while it was parked outside of my house. There was no note, ...

LeTeisha Newton

May 8, 2023 | 3 MIN READ