Customer Experience

How to launch a customer service feedback survey

The quality of your customer service has a huge impact on the experience of your customers. Fol...

Melissa Krut

June 8, 2020 | 1 MIN READ

Customer Experience

How to launch an employee pulse survey

If you've been hearing a lot about employee pulse surveys but haven't actually gotten around to...

Melissa Krut

June 4, 2020 | 1 MIN READ

Customer Experience

How to launch an employee engagement survey

Employee engagement is one of the biggest indicators of an organization's potential success, an...

Melissa Krut

May 6, 2021 | 1 MIN READ

Customer Experience

How to Launch a New Customer Survey

New customers are always welcome, but that welcome shouldn't stop once the deal is closed. Keep...

Melissa Krut

May 18, 2020 | 1 MIN READ

Customer Experience

How to Create a Customer Satisfaction Survey

Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you t...

Melissa Krut

September 27, 2022 | 1 MIN READ

Customer Experience

Sogolytics 20.0: Clearly Better #2020Vision

Have you heard the latest? We’ve got 20/20 vision!   2020 has certainly brought ch...

Melissa Krut

May 2, 2020 | 1 MIN READ

Customer Experience

Design Disaster Avoidance, Part 2

Sure, we just had a post on common design mistakes, but there are more than enough to justify o...

Melissa Krut

April 23, 2020 | 1 MIN READ

Customer Experience

Design Disaster Avoidance, Part 1

If I had a nickel for every time I saw these survey design mistakes, I’d have a lot of nickel...

Melissa Krut

January 10, 2024 | 1 MIN READ

Customer Experience

Strange Days: WFH Pulse Checks

Our new WFH scene has brought plenty of challenges, but one of the best opportunities we’re s...

Melissa Krut

July 1, 2021 | 1 MIN READ

Customer Experience

Strange Days: Home Work

When I titled a blog "Strange Days" two weeks ago, I didn’t realize that it would be the firs...

Melissa Krut

March 30, 2020 | 1 MIN READ