Customer Experience

Travel and Hospitality

Mapping The Guest Journey: How CX Leaders Track and Manage Metrics

When you picture a CX expert in the hospitality industry, maybe you imagine a helpful concierge...

Ruma Malia

September 11, 2024 | 8 MIN READ

Employee Engagement

Travel and Hospitality

Under Pressure: How Rising Guest Expectations Impact Employee Churn

Ahh, summer vacation. The chance to get away from it all... unless you work in the hospitality ...

Ruma Malia

September 11, 2024 | 8 MIN READ

Employee Engagement

Five Must-Try Employee Incentive Programs to Engage Your Team

If you've found this article, there's a good chance that you're looking to give your team (and ...

Gordon Polovin

September 11, 2024 | 13 MIN READ

Customer Experience

Digital Experience Analytics: A Complete Guide

In a world where experience is king, every interaction matters. From in-person shopping in bric...

Gordon Polovin

September 11, 2024 | 13 MIN READ

Employee Engagement

How to Calculate Attrition Rates and Why They Matter

As everyone works toward boosting employee engagement to improve retention and reduce churn, we...

Gordon Polovin

September 11, 2024 | 13 MIN READ

Employee Engagement

How to Make Unlimited PTO Work for You

Tim has a limited number of vacation days, so he uses them sparingly. Last year, he missed a bi...

Jenn Goddu

September 11, 2024 | 9 MIN READ

Customer Experience

The Ultimate Guide to NPS: Everything You Need to Know

As a growth-focused business leader, you are already invested in tracking plenty of CX metrics....

Ruma Malia

September 11, 2024 | 14 MIN READ

Employee Engagement

Time to Rethink Time Off? Unlimited PTO Pros and Cons

Work-life balance is a top concern for potential hires and employees today. This has many organ...

Jenn Goddu

January 27, 2025 | 8 MIN READ

K-12/Higher Education

Data-Driven Decision-Making in Higher Education

Data-driven decision-making is becoming increasingly important in higher education as instituti...

Kashyap Vyas

June 14, 2024 | 8 MIN READ

Customer Experience

Market Research

The Power of Digital Consumer Engagement in Driving Brand Growth

Is "digital consumer engagement" only a conversation for B2C businesses? Or can this term be ex...

Gordon Polovin

July 15, 2024 | 8 MIN READ