Customer Experience

Survey Types

Mastering CSAT: The Comprehensive Guide to Customer Satisfaction Score

Customer satisfaction is fundamental to business success – and this concept resonates intuiti...

Cherie Foo

February 3, 2025 | 23 MIN READ

Employee Engagement

Avoid Employee Burnout: How to Create a Flexible Holiday Work Schedule

Imagine an employer who offers extra paid leave, a month of unpaid leave each year, eight weeks...

Kashyap Vyas

February 3, 2025 | 15 MIN READ

Customer Experience

Survey Types

How to Use Christmas Surveys to Boost Holiday Marketing Ideas and Promotions

Feeling festive? If you're a small business owner, marketing professional, or customer experien...

Gordon Polovin

February 3, 2025 | 13 MIN READ

General

70 Secret Santa Questions to Inspire Workplace Fun

What is Secret Santa? Secret Santa emerges every Christmas in group situations to create a spi...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Customer Experience

3 Key Onboarding Challenges and How to Overcome Them in 2025

No surprises here: We all know that a smooth onboarding experience is critical for both employe...

Gordon Polovin

February 3, 2025 | 11 MIN READ

Customer Experience

Technology

Automated Quality Management: How to Improve Customer Satisfaction With AQM

Ever wonder how pearl divers manage to find those few precious gems in the vast ocean? Those wh...

Kashyap Vyas

February 3, 2025 | 11 MIN READ

Employee Engagement

Technology

The Ultimate Guide to Building a Winning Digital HR Strategy in 2025

The nature of work is evolving rapidly, and so is the workforce. It’s time to adapt to a t...

Kashyap Vyas

January 6, 2025 | 9 MIN READ

Customer Experience

Healthcare

The Future of Healthcare for Consumers

No surprises here: Today's healthcare doesn't look the same as yesterday's healthcare, and tomo...

Kashyap Vyas

February 3, 2025 | 12 MIN READ

Employee Engagement

Professional Development

How HR and Leadership Can Cultivate Civility at Work

The first article in this oh-so-polite series on keeping things civil at work shared a Miss Man...

Jenn Goddu

February 3, 2025 | 8 MIN READ

Customer Experience

Employee Engagement

Why Customer Loyalty Program Success Depends on Employee Loyalty and Engagement

The traditional customer retention ecosystem focuses on digital interconnections, SaaS and app ...

Gordon Polovin

February 3, 2025 | 10 MIN READ