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        Create your First Survey Project Getting Started With Sogolytics – Live Training Bank of Ready-to-Launch Survey Templates

        Meet the most secure and collaborative feedback management and assessment platform on the market, featuring sophisticated analytics and powerful automation and integrations.

        Explore SogoCore
        Step up with our advanced survey solution.
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        Our all-in-one platform simplifies project flows.
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        Get answers to go with the app that delivers.
        Poll Maker
        Learn how our quick polls make decisions easy.
        Form Builder
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        Assessment
        From quizzes to audits, scores deliver more.
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        Improve customer satisfaction and loyalty with the platform that helps you map and monitor key metrics across the customer journey, turning data into insights and action plans.

        Explore SogoCX
        Meet our complete customer experience platform.
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        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        Pricing
        Explore our products and their prices in detail.
        About
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        Top Customer Experience Trends That Emerged in 2023 Your Ultimate Guide to Customer Satisfaction eBook: What Remarkable CX Leaders Do Differently

        Understand, engage, and prioritize your people with the platform that streamlines employee experience management so you can focus on the folks who make your workplace work.

        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Employee Journey
        Mind the gaps to ensure a consistent employee experience.
        Employee 360 Feedback
        Get the full picture with this powerful multi-view study.
        Candidate Experience
        Improve the experiences of your potential employees, too!
        Employee Wellbeing
        Build a healthier balance to sustain a thriving workplace.
        Performance Management
        Ensure your reviews empower learning and growth.
        Company Culture
        Curate a workplace that really works for you and your team.
        Digital EX
        Streamline digital experiences to keep things moving.
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        What Employee Experience Leaders Got Right in 2023 Rethink Employee Engagement: How to Fix What’s Broken Treating Employees As Your Most Important Customers
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        Case Study
        T3 Expo + Sogolytics
        Read more

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        Solutions
        By Industry

        Quick: What’s that industry in which everyone’s trying to improve customer and employee experiences? Oh, right — that’s every industry! Working to provide better experiences for everyone? There’s a good chance we can help.

        01Credit Union 02Healthcare 03Travel & Hospitality 04Higher Education 05Non-Profit 06B2C 07Airlines 08Manufacturing
        09Financial Services 10Government 11K12 12B2B 13Technology 14Retail 15Automotive 16Fitness
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        Professionally designed questionnaires for a wide range of projects allow you to go live in no time.

    •  
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        01Survey Design 02Survey Distribution 03Survey Reports & Data 04Take a Tour
        Welcome
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        on-Demand 01SOS Workshop: How to Spot and Correct Survey Mistakes 02How to Effectively Measure Customer Experience and Prove ROI 03Managing Change in the Era of Employee Experience 04L&D Strategies Gone Wrong: Delivering Better Training 05Fueling Customer Confidence & Trust: Critical Data Security Practices View All
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Last updated on: Sep 24, 2019

Surf, Sun, and … Staying Home?

by Lauren Franco

Estimated Reading Time : 2 mins

Beach Chairs_Sample Banner

Suitcases stuffed, itinerary full of activities — it’s time for an action-packed summer vacation, right? Well, not exactly. A new summer travel survey finds that almost 75 percent of Americans say resting and relaxing is very or extremely important to them when they go on vacation. The survey also found that 43 percent won’t take a summer vacation at all, citing mostly cost, but also the lack of paid time off and disliking being away from the office.  

Really? Having just returned from the sun and fun of a family week at the beach, these findings sound a little crazy to me. Sure, people might not be able to afford a vacation this summer, but I was surprised that over forty percent of people plan to forgo a summer vacation all together. Hard to believe.

Blog image 7.11.17This got me thinking about surveys and how the answers we expect are not always the results we get. And that’s okay — as long as the survey itself is valid. Simply put, survey validity means you’re asking the right questions to measure what you’re supposed to be measuring. Seems obvious, right? However, it’s easier than you think for bias to sneak into the design of your survey. Even the perception that the survey isn’t valid can make it hard for the public to believe your results. In fact, according to Kanta, a data investment management organization, 75% of Americans believe “most polls you hear about are biased toward a particular point of view,” while only 19 percent think they are unbiased.

So, how to deal with skepticism? Take a dose yourself. Take a look at your survey to make sure that your questions and answers are presented in the most bias-free manner possible.

One of the ways we recommend you avoid bias is to use the ‘Question Sequence’ feature. This feature allows you to decide how questions will be displayed to participants each time the survey is accessed. Questions can be displayed as entered, rotated, or randomized. This is great if you want to give all questions comparable weight, rather than consistently biasing answers to one question based on its presentation following another question.

Another method is the ‘Answer Sequence’ feature. This also allows you to present answers to each participants as entered, in a rotated order, or in a random order. By changing the order in which answers appear, you can avoid biasing participants toward the first answer choice (primacy bias) or later answer choices (recency bias).

Having a clear plan and being conscious about your survey design will make it easy for your participants to provide straightforward, honest answers. Conducting a smooth, issue-free survey means you’ll have extra time on your hands … perhaps even enough to head to the beach! Let Sogolytics take the stress out of surveys. Try us for free today.

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