Customer Experience

Employee Engagement

Why Customer Loyalty Program Success Depends on Employee Loyalty and Engagement

The traditional customer retention ecosystem focuses on digital interconnections, SaaS and app ...

Gordon Polovin

February 3, 2025 | 10 MIN READ

Customer Experience

6 Customer Loyalty Program Errors That Kill Customer Engagement

Customer loyalty programs can offer amazing opportunities for both customers and brands, but no...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Customer Experience

Unlocking Profit Potential: Statistics That Prove Loyalty Programs Work

Want to grow (or start!) a customer loyalty or rewards program? If your colleagues keep demandi...

Gordon Polovin

February 4, 2025 | 13 MIN READ

Customer Experience

The 6 Known-Brand Reward Programs Creating CX Waves in 2025

Modern loyalty programs prioritize practicality, but to succeed, their designers must have visi...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Customer Experience

Market Research

The Power of Brand Loyalty In Today’s Marketplace: Study Results

In an era brimming with choices, selecting a preferred brand—whether it’s a grocery store, ...

Sarah Faiz

September 11, 2024 | 4 MIN READ

Customer Experience

6 Psychological Strategies to Improve Customer Loyalty and Retention

You’ve launched a new product. And while most of the market is still teetering on the edge, d...

Disha Sanghvi

September 11, 2024 | 7 MIN READ

Customer Experience

Travel and Hospitality

Leisure Travel Expectations for 2024

What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly...

Gordon Polovin

January 20, 2025 | 6 MIN READ

Best Practices

Customer Experience

Marketing A New Business: Your First Customers

If you’re starting a new business or launching a new product, it can feel like the most diffi...

Cherie Foo

June 11, 2024 | 9 MIN READ

Customer Experience

Advantages of Conducting Customer Satisfaction Surveys

There's nothing more disruptive to a business than customer churn. Companies worldwide are losi...

Gordon Polovin

December 22, 2021 | 6 MIN READ

Customer Experience

Building an Effective CX Strategy

Customer experience (CX) is at the core of every company's ROI metrics. According to Forbes, US...

Gordon Polovin

November 29, 2024 | 7 MIN READ