Best Practices

Customer Experience

Employee Engagement

Top 3 Effective Ways to Enhance CX Through Improved EX

“Happy employees ensure happy customers. And happy customers ensure happy shareholders — in...

Kashyap Vyas

May 28, 2025 | 13 MIN READ

Customer Experience

Customer Experience Design: The Future of CX

Teresa just found the perfect purse and can't wait to buy it, but just as she clicks Buy Now!, ...

Disha Sanghvi

May 16, 2025 | 12 MIN READ

Customer Experience

Why Customer Experience is the Ultimate Differentiator in Franchises

In the competitive world of franchising, standing out can be a challenge. With standardized pri...

Cherie Foo

May 14, 2025 | 11 MIN READ

General

Market Research

The Hidden Challenges of Franchises (And How to Overcome Them)

Franchising presents an appealing opportunity for aspiring business owners, offering a tried-an...

Cherie Foo

May 12, 2025 | 9 MIN READ

General

Reality Check: Do You Have What It Takes to Own a Franchise?

Many aspiring business owners see franchising as a shortcut to success. The brand is establishe...

Cherie Foo

March 21, 2025 | 9 MIN READ

Customer Experience

Employee Engagement

Key Considerations When Your Mission/Values Evolve

Almost every company or organization starts out with big dreams and bold goals. Enthusiastic ab...

Sogolytics

March 17, 2025 | 7 MIN READ

Customer Experience

Customer Intelligence (CI): What It Is, Why It Matters, and How to Leverage It for Growth

Imagine a team of researchers lands on foreign soil, ready to explore it. However, to their dis...

Kashyap Vyas

March 17, 2025 | 17 MIN READ

Best Practices

Survey Types

Integrating Enterprise Surveys into Strategic Planning: Best Practices From Fortune 500 Companies

Fortune 500 companies and other large organizations use enterprise surveys to collect feedback ...

aryasheel jadhav

October 23, 2024 | 8 MIN READ

Customer Experience

Market Research

6 Innovative Leading Brand Customer Experience Strategies

There's no longer a debate about whether or not an engaging customer experience (CX) opens the ...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Employee Engagement

Professional Development

Top Techniques for Group Decision-Making

Remember Bobby? He was the boss who wanted to make all the decisions on his own. He’s learned...

Jenn Goddu

May 28, 2024 | 6 MIN READ