Best Practices

Survey Types

5 Free Online Survey Maker Templates for Actionable Business Insights

Quick Summary Most surveys collect data but fail to deliver insights due to vague questi...

Maryo Bruno

September 5, 2025 | 9 MIN READ

Best Practices

Customer Experience

Mental Health at Work: The Crisis Institutions Can’t Ignore

Stress isn’t just seeping into the workplace—it’s flooding in. From political tension to ...

Sarah Faiz

September 1, 2025 | 4 MIN READ

Customer Experience

Best CX Platform Picks for 2025

Choosing the right CX platform requires a methodical evaluation, considering the pros and cons ...

Jacob Simkovich

September 1, 2025 | 15 MIN READ

Best Practices

Customer Experience

Employee Engagement

Top 3 Effective Ways to Enhance CX Through Improved EX

“Happy employees ensure happy customers. And happy customers ensure happy shareholders — in...

Kashyap Vyas

July 17, 2025 | 15 MIN READ

Customer Experience

Customer Experience Design: The Future of CX

Teresa just found the perfect purse and can't wait to buy it, but just as she clicks Buy Now!, ...

Disha Sanghvi

July 17, 2025 | 13 MIN READ

Customer Experience

Why Customer Experience is the Ultimate Differentiator in Franchises

In the competitive world of franchising, standing out can be a challenge. With standardized pri...

Cherie Foo

May 14, 2025 | 11 MIN READ

General

Market Research

The Hidden Challenges of Franchises (And How to Overcome Them)

Franchising presents an appealing opportunity for aspiring business owners, offering a tried-an...

Cherie Foo

July 17, 2025 | 11 MIN READ

General

Reality Check: Do You Have What It Takes to Own a Franchise?

Many aspiring business owners see franchising as a shortcut to success. The brand is establishe...

Cherie Foo

July 16, 2025 | 11 MIN READ

Customer Experience

Employee Engagement

Key Considerations When Your Mission/Values Evolve

Almost every company or organization starts out with big dreams and bold goals. Enthusiastic ab...

Sogolytics

March 17, 2025 | 7 MIN READ

Customer Experience

Customer Intelligence (CI): What It Is, Why It Matters, and How to Leverage It for Growth

Imagine a team of researchers lands on foreign soil, ready to explore it. However, to their dis...

Kashyap Vyas

March 17, 2025 | 17 MIN READ