Customer Experience

Technology

The Evolution of Customer Expectations: Study Results

The end of the relationship started with something simple: a package that arrived late. Whil...

Sarah Faiz

February 3, 2025 | 6 MIN READ

Customer Experience

Better Brand Experiences for Customer Retention and Loyalty

Let’s make one thing clear: Creating better brand experiences is not just a desirable goal; i...

LeTeisha Newton

December 22, 2023 | 8 MIN READ

Consulting

Customer Experience

AI and Tech in Consulting: Transforming CX

Looking ahead always makes us reflect on the past, and consultant Cathy is heading into the new...

Ruma Malia

December 22, 2023 | 6 MIN READ

Customer Experience

Better Marketing Experiences for Improved CX

Marketing. The start—and stop—of any campaign. The way to the promised land of perfect c...

LeTeisha Newton

December 19, 2023 | 7 MIN READ

Customer Experience

Top CX Trends that Emerged in 2023

What would you consider your top priority when it comes to retaining customers and increasing c...

Ruma Malia

December 18, 2023 | 5 MIN READ

Customer Experience

Travel and Hospitality

Leisure Travel Expectations for 2024

What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly...

Gordon Polovin

January 20, 2025 | 6 MIN READ

Customer Experience

Beyond Omnichannel Listening: Keeping Up With Hyper-Engaged Customers

Today's customers have complex expectations. Despite having a wide array of channels on which t...

Ruma Malia

November 27, 2023 | 4 MIN READ

Customer Experience

Employee Engagement

Understanding the Overlap Between EX and CX

Can you imagine a business where there's hardly any interaction between customers and employees...

Gordon Polovin

November 22, 2023 | 8 MIN READ

Customer Experience

Travel and Hospitality

3 CX Trends Transforming the Hospitality Industry

The hospitality industry is anything but static. Indeed, the most successful restaurateurs, hot...

Gordon Polovin

November 25, 2024 | 9 MIN READ

About Sogolytics

Is Technology Really Delivering Better Consumer Experiences?

In the heart of the digital age, technology has become an omnipresent force that shapes the way...

Cherie Foo

November 17, 2023 | 7 MIN READ