Best Practices

Customer Experience

Why Your Customers are Leaving – 2025 Guide

A Guide to Understand Why Your Customers are Leaving What you’ll learn in this article: ...

Nicole Vaz

August 29, 2025 | 12 MIN READ

Customer Experience

Technology

From Data to Delight: Leveraging AI for Personalized Customer Experiences

With online shopping, self-service kiosks in stores, and online chat support, the customer toda...

Jacob Simkovich

September 1, 2025 | 12 MIN READ

Customer Experience

What is NPS & How to Measure It? [Detailed Guide]

Introduction: The Loyalty Economy Imagine a world where your customers aren’t just satisfied...

Sogolytics

August 8, 2025 | 15 MIN READ

Customer Experience

Customer Experience Design: The Future of CX

Teresa just found the perfect purse and can't wait to buy it, but just as she clicks Buy Now!, ...

Disha Sanghvi

July 17, 2025 | 13 MIN READ

Customer Experience

Why Customer Experience is the Ultimate Differentiator in Franchises

In the competitive world of franchising, standing out can be a challenge. With standardized pri...

Cherie Foo

May 14, 2025 | 11 MIN READ

Customer Experience

Customer Experience Automation: How AI is Transforming CX

"The future of customer experience is predictive, personalized, and proactive." – Blake Mor...

Kashyap Vyas

July 16, 2025 | 13 MIN READ

Customer Experience

Kano Model: How Businesses Can Prioritize Features to Boost Customer Satisfaction and Loyalty

“People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” - Theo...

Kashyap Vyas

July 16, 2025 | 18 MIN READ

Customer Experience

Customer Intelligence (CI): What It Is, Why It Matters, and How to Leverage It for Growth

Imagine a team of researchers lands on foreign soil, ready to explore it. However, to their dis...

Kashyap Vyas

March 17, 2025 | 17 MIN READ

Customer Experience

Typical Customer Service Survey Questions for Exceptional Customer Experiences

As we shift our goals from simply satisfying customers to delivering consistent and amazing hol...

Gordon Polovin

April 14, 2025 | 10 MIN READ

Customer Experience

Survey Types

How to Use Christmas Surveys to Boost Holiday Marketing Ideas and Promotions

Feeling festive? If you're a small business owner, marketing professional, or customer experien...

Gordon Polovin

February 3, 2025 | 13 MIN READ