Search Blogs
Showing results for : Customer experience
Customer Experience
Leading Customer Retention Strategies for 2024: Top 10 Tactics with Actionable Examples
While customer experience trends vary, one key goal always remains the same: customer retention...
Sadashiv Pal
October 18, 2024 | 17 MIN READ
Customer Experience
How to Build Strong Relationships With Your Customers
In today's competitive business landscape, building trust with customers is more critical than ...
Cherie Foo
February 16, 2024 | 9 MIN READ
Customer Experience
How to Elevate Customer Experience in the Holiday Season
While there are plenty of holidays throughout the year, for many of us "the holiday season" imm...
Gordon Polovin
February 5, 2024 | 9 MIN READ
Best Practices
Employee Engagement
Is the Holiday Season an Opportunity to Enrich the Employee Experience?
At this point, it's getting a bit late for new year resolutions, right?For many, "the holid...
Gordon Polovin
January 26, 2024 | 9 MIN READ
Customer Experience
Financial Services
BankWorld 2024: Our Takeaways
Are we heading into a recession or not?While there's a lot of talk about a "soft landing" f...
Maryo Bruno
January 19, 2024 | 5 MIN READ
Best Practices
Consulting
Consulting At Scale: Optimizing Success
Consultancy, unlike many other business models, is deeply rooted in personalized services and e...
Cherie Foo
January 18, 2024 | 8 MIN READ
Customer Experience
Employee Engagement
Can AI Play an Authentic Role in Elevating CX for HR Teams?
Even as you plan your talent management strategy for FY 2024, you already know this: While the ...
Ruma Malia
January 18, 2024 | 5 MIN READ
Customer Experience
Financial Services
Is Digital Banking Really Boosting Customer Experience?
The future of successful banking depends on delivering memorable customer experiences and creat...
Gordon Polovin
January 12, 2024 | 8 MIN READ
Customer Experience
Better Brand Experiences for Customer Retention and Loyalty
Let’s make one thing clear: Creating better brand experiences is not just a desirable goal; i...
LeTeisha Newton
December 22, 2023 | 8 MIN READ
Consulting
Customer Experience
AI and Tech in Consulting: Transforming CX
Looking ahead always makes us reflect on the past, and consultant Cathy is heading into the new...
Ruma Malia
December 22, 2023 | 6 MIN READ