Customer Experience

Survey Types

How to Create a Customer Satisfaction Survey

Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you t...

Melissa Krut

September 27, 2022 | 1 MIN READ

Best Practices

Customer Experience

General

Freak Out… or Find Out: Data-Driven Insights in Challenging Times

What do you do during uncertain economic times or even during the regular, cyclical highs and l...

Kathy Edens

March 31, 2024 | 5 MIN READ

Customer Experience

Communication with Customers + Customer Feedback = Better Customer Experience (CX)

The phrase "communication with customers" is used so often in the CX conversation that it's in ...

Gordon Polovin

April 8, 2025 | 7 MIN READ

Customer Experience

The CX Turnaround: Learning from Mistakes

No one likes to fail. Trip-ups are terrible. Mistakes create mayhem. Especially when it comes t...

Jenn Goddu

March 9, 2020 | 4 MIN READ

Customer Experience

Healthcare

Customer Experience Lessons From the Healthcare Sector

If your business thinks customer experience efforts are too expensive, consider what it costs n...

Jake Burgess

November 18, 2024 | 6 MIN READ

Customer Experience

Top 5 Missed Opportunities in the CX Journey

In today's market, customer experience is the great differentiator. The more personalized the c...

Sogolytics

September 13, 2023 | 5 MIN READ

Customer Experience

Market Research

How to research, create, and use buyer personas to boost sales

No matter how big or small your marketing budget, you’ll want the greatest possible return on...

Jake Burgess

May 6, 2021 | 6 MIN READ

Customer Experience

Market Research

Holiday Marketing Initiatives – The Naughty and Nice List

It’s that time again! Love it or hate it, the end of year festive season is a massive opportu...

Jake Burgess

December 12, 2019 | 6 MIN READ

Customer Experience

Five Ways Start-ups Can Redefine their Customer Experience (CX) Strategy

Customer experience is rapidly becoming the key driver of customer choice. Besides creating bra...

Sam Makad

January 16, 2020 | 5 MIN READ

Customer Experience

6 (Real) Benefits of Having a Stellar Customer Review Strategy

Customer reviews have come a long way.  Unlike ten years ago, today, review of “skepticsâ...

Claire Brenner

May 12, 2023 | 7 MIN READ