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Showing results for : customer journey
Customer Experience
Survey Types
How to Improve NPS: 10 Tips That Can Make All the Difference
It's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread:...
Gordon Polovin
April 25, 2024 | 10 MIN READ
Customer Experience
Consistency in Customer Experience: Building Trust Over Time
Making a good first impression on your customer and taking that first step to build trust is ea...
Cherie Foo
February 27, 2024 | 9 MIN READ
Consulting
Customer Experience
AI and Tech in Consulting: Transforming CX
Looking ahead always makes us reflect on the past, and consultant Cathy is heading into the new...
Ruma Malia
December 22, 2023 | 6 MIN READ
Customer Experience
Unleashing the Power of Customer-Centric Strategies
Things just aren’t what they used to be.Change itself isn't a bad thing, but the new digi...
LeTeisha Newton
December 11, 2023 | 6 MIN READ
Customer Experience
How to Ensure Amazing UX Doesn’t Make Us Lazy Humans
No one wants to work harder than they have to, right?Since design scholar and researcher Do...
Ruma Malia
November 13, 2023 | 7 MIN READ
Customer Experience
Digital Transformation in People-Centric Industries
Digital transformation isn't a buzzword; it's an integral part of virtually every modern busine...
Jake Burgess
October 9, 2023 | 5 MIN READ
Customer Experience
Top 7 Digital CX Strategy Trends
This is the second part of a two-part Digital Customer Experience Strategy series. The first pa...
Gordon Polovin
October 31, 2023 | 7 MIN READ
Customer Experience
How Leadership Can Foster a Holistic View of CX
Sogolytics · How Leadership Can Foster a Holistic View of CX | Sogolytics BlogCastHaving a...
LeTeisha Newton
October 3, 2023 | 6 MIN READ
Customer Experience
The Ultimate Guide to Digital CX Strategy
The ultimate digital experience strategy depends critically on an omnichannel presence. This ex...
Gordon Polovin
August 30, 2023 | 9 MIN READ
Customer Experience
Employee Engagement
How Leadership Affects Company Culture and Its Impact on CX
Sogolytics · How Leadership Affects Company Culture and Its Impact on CX | Sogolytics BlogCast...
LeTeisha Newton
September 26, 2023 | 7 MIN READ