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Showing results for : customer journey
Customer Experience
5 Steps for Successful Omnichannel CX
Want customers? Meet them where they are! With rapidly evolving customer expectations, it's saf...
Gordon Polovin
September 13, 2023 | 11 MIN READ
Customer Experience
Decoding Omnichannel Customer Expectations
Omnichannel marketing is all about staying relevant to customers. How? By enabling customers to...
Gordon Polovin
August 14, 2023 | 9 MIN READ
Best Practices
Customer Experience
Top 5 Tips for Customer Journey Mapping
Want to learn the progression of interactions a customer has with your brand? You can chart out...
Gordon Polovin
July 19, 2023 | 9 MIN READ
Best Practices
Customer Experience
Why Global Companies Need Multilingual Surveys
In today's global markets, many companies do business all around the world - which means workin...
Gordon Polovin
September 13, 2023 | 8 MIN READ
Customer Experience
How Can Forms Help with Lead Generation?
For a modern company strategizing its marketing program’s reach, the world is the size of a v...
Gordon Polovin
August 4, 2023 | 8 MIN READ
Customer Experience
Technology
How AI Has Changed the CX of Tech Companies
Ever thought about how often you interact with tech companies in your day-to-day life?If yo...
Cherie Foo
May 31, 2023 | 7 MIN READ
Customer Experience
Uncovering the Silent Majority: Gleaning Insights from Non-Vocal Customers
Most brands have begun to realize that customer feedback is essential for business growth. It u...
Jake Burgess
May 22, 2023 | 7 MIN READ
Best Practices
Consulting
Customer Experience
How to Choose the Right CX Consultant
The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from...
Gordon Polovin
March 15, 2023 | 10 MIN READ
Customer Experience
Customer Engagement Software vs. CRM
At a company forum the other day, the lecturer, when talking about customer engagement software...
Gordon Polovin
July 10, 2023 | 7 MIN READ
Best Practices
Financial Services
How Data Is Revolutionizing Banking CX
This article focuses on how banks and financial service institutions can create a more meaningf...
Gordon Polovin
January 30, 2023 | 9 MIN READ