Consulting

Customer Experience

AI and Tech in Consulting: Transforming CX

Looking ahead always makes us reflect on the past, and consultant Cathy is heading into the new...

Ruma Malia

December 22, 2023 | 6 MIN READ

Customer Experience

Unleashing the Power of Customer-Centric Strategies

Things just aren’t what they used to be. Change itself isn't a bad thing, but the new digi...

LeTeisha Newton

December 11, 2023 | 6 MIN READ

Customer Experience

How to Ensure Amazing UX Doesn’t Make Us Lazy Humans

No one wants to work harder than they have to, right? Since design scholar and researcher Do...

Ruma Malia

November 13, 2023 | 7 MIN READ

Customer Experience

Digital Transformation in People-Centric Industries

Digital transformation isn't a buzzword; it's an integral part of virtually every modern busine...

Jake Burgess

October 9, 2023 | 5 MIN READ

Customer Experience

Top 7 Digital CX Strategy Trends

This is the second part of a two-part Digital Customer Experience Strategy series. The first pa...

Gordon Polovin

October 31, 2023 | 7 MIN READ

Customer Experience

How Leadership Can Foster a Holistic View of CX

Sogolytics · How Leadership Can Foster a Holistic View of CX | Sogolytics BlogCast Having a...

LeTeisha Newton

October 3, 2023 | 6 MIN READ

Customer Experience

The Ultimate Guide to Digital CX Strategy

The ultimate digital experience strategy depends critically on an omnichannel presence. This ex...

Gordon Polovin

August 30, 2023 | 9 MIN READ

Customer Experience

Employee Engagement

How Leadership Affects Company Culture and Its Impact on CX

Sogolytics · How Leadership Affects Company Culture and Its Impact on CX | Sogolytics BlogCast...

LeTeisha Newton

September 26, 2023 | 7 MIN READ

Customer Experience

5 Steps for Successful Omnichannel CX

Want customers? Meet them where they are! With rapidly evolving customer expectations, it's saf...

Gordon Polovin

September 13, 2023 | 11 MIN READ

Customer Experience

Decoding Omnichannel Customer Expectations

Omnichannel marketing is all about staying relevant to customers. How? By enabling customers to...

Gordon Polovin

August 14, 2023 | 9 MIN READ