Customer Experience

Financial Services

How to Improve Customer Experience in Banking

The customer journey in the banking market The minute individuals begin thinking about the ins...

Gordon Polovin

February 18, 2025 | 7 MIN READ

Customer Experience

Employee Engagement

Survey Types

Two Feedback Surveys That Will Change Your Business in 2021 and Beyond

Creating a meaningful difference in business these days, especially in a competitive marketplac...

Gordon Polovin

July 1, 2021 | 10 MIN READ

Customer Experience

VoC vs. CSAT: What’s the difference, and which one should I be worried about?

The best indicator for your customer experience is when a customer returns for more business. A...

Kathy Edens

April 8, 2025 | 4 MIN READ

Customer Experience

Benchmarking 101: Why Your Results Are the Only Ones That Matter

Are you forever benchmarking your company’s results against your competitor’s, others in yo...

Kathy Edens

March 26, 2020 | 5 MIN READ

Customer Experience

Will Customer Effort Soon Be a Thing of the Past?

If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...

Sogolytics

July 1, 2021 | 5 MIN READ