Customer Experience

How to listen to your customers and provide a better experience right now.

3 in 5 American customers (59%) would try a new brand or company for a better service experienc...

Ann Heatherington

May 27, 2020 | 1 MIN READ

About Sogolytics

General

Sogolytics Tops Online Survey Software Reviews

We are proud to announce that we have been recognized by Capterra as leading the online survey ...

Sogolytics

September 24, 2019 | 1 MIN READ

Best Practices

Customer Experience

Employee Engagement

Fall for Fall – What’s Not to Love?

Here in the U.S., it’s officially been Fall for a grand total of 11 days and I can certainly ...

Lauren Franco

November 21, 2023 | 3 MIN READ

Customer Experience

General

It’s not me, it’s you… #memail

Because of my job, and because I’m a member of modern society, I’m spending more and more t...

Melissa Krut

May 27, 2020 | 4 MIN READ

Customer Experience

Listening To Your Dissatisfied Customers While You Still Can

It takes 12 positive experiences to make up for one unresolved negative experience. Customer...

Ann Heatherington

September 24, 2019 | 2 MIN READ

Best Practices

Feature Focus

The Anonymous Survey: The secret to discovering how far your data can take you

Looking for candid feedback and not sure how to get it? Many times employees or customers are r...

Lauren Franco

June 25, 2020 | 2 MIN READ

Customer Experience

How Many Dissatisfied Customers Does It Take…

A typical business hears from 4% of its dissatisfied customers. No business wants to hea...

Ann Heatherington

September 20, 2019 | 2 MIN READ

Best Practices

Feature Focus

A survey for everyone? Yes! Si! Oui!

You’ve put some time and effort into carefully crafting the perfect survey. You’ve written ...

Lauren Franco

June 12, 2020 | 3 MIN READ

Best Practices

Think Outside (and Inside) the Box

We all know you need to ask the right questions, but are you using The Perfect Question Type? I...

Lauren Franco

September 24, 2019 | 4 MIN READ

Best Practices

Feature Focus

How to Improve Your Survey in 3 Foolproof Steps – Part II

So, you’re looking for some quick and easy ways to make a big impact with your survey - thatâ...

Lauren Franco

September 20, 2019 | 3 MIN READ