Best Practices

Top 3 Effective Ways to Enhance CX Through Improved EX

“Happy employees ensure happy customers. And happy customers ensure happy shareholders — in...

Kashyap Vyas

May 28, 2025 | 13 MIN READ

Best Practices

How ‘Glocalization’ of Employee Engagement Drives Hyper-Personalized CX

Imagine you lead the German division of a US multinational corporation. Now, suppose your boss,...

Kashyap Vyas

May 28, 2025 | 13 MIN READ

Best Practices

Customer Experience Automation: How AI is Transforming CX

"The future of customer experience is predictive, personalized, and proactive." – Blake Mor...

Kashyap Vyas

March 20, 2025 | 13 MIN READ

Best Practices

Kano Model: How Businesses Can Prioritize Features to Boost Customer Satisfaction and Loyalty

“People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” - Theo...

Kashyap Vyas

March 21, 2025 | 13 MIN READ

Best Practices

Customer Intelligence (CI): What It Is, Why It Matters, and How to Leverage It for Growth

Imagine a team of researchers lands on foreign soil, ready to explore it. However, to their dis...

Kashyap Vyas

March 17, 2025 | 13 MIN READ

Best Practices

Graceful Goodbyes: How Employee Offboarding Shapes Organizational Success

Saying goodbye isn’t always easy. An employee's voluntary or involuntary exit can be an em...

Kashyap Vyas

March 17, 2025 | 13 MIN READ

Best Practices

Post-Holiday Survey Analysis: The Secret to Boosting Employee Engagement and Retention

“No man needs a vacation so much as the man who has just had one.” - Elbert Hubbard ...

Kashyap Vyas

February 3, 2025 | 13 MIN READ

Best Practices

Avoid Employee Burnout: How to Create a Flexible Holiday Work Schedule

Imagine an employer who offers extra paid leave, a month of unpaid leave each year, eight weeks...

Kashyap Vyas

February 3, 2025 | 13 MIN READ

Best Practices

How to Create a Corporate AI Policy That Works

From buzzword to reality, Artificial Intelligence (AI) continues to impact businesses worldwide...

Kashyap Vyas

February 3, 2025 | 13 MIN READ

Best Practices

Automated Quality Management: How to Improve Customer Satisfaction With AQM

Ever wonder how pearl divers manage to find those few precious gems in the vast ocean? Those wh...

Kashyap Vyas

February 3, 2025 | 13 MIN READ