Richard Conn is the Senior Director, Search Marketing for RingCentral, a global leader in unified communications and fax services. He is passionate about connecting businesses and customers and has experience working with Fortune 500 companies such as Google, Experian, Target, Nordstrom, Kayak, Hilton, and Kia.
Richard Conn's Articles
6 min readCustomer ExperienceHow to Conduct a CX Audit to Improve Service QualityBusinesses that provide an excellent customer experience (CX) have better sales and brand loyalty. However, how do businesses know the state of their CX? Often, ...