Employee Engagement

Survey Types

Employee Satisfaction Survey Questions: Enhancing Retention in Competitive Business

It may not seem like it, but employee satisfaction and engagement are crucial factors in employ...

Gordon Polovin

January 19, 2024 | 12 MIN READ

Customer Experience

Why Customer Retention is a Crucial Part of Company Strategy

What is Customer Retention?  Losing clients is costly. It far outweighs the expense of earnin...

Gordon Polovin

January 16, 2023 | 7 MIN READ

Employee Engagement

Survey Types

Stop the Churn: Employee Satisfaction and Retention Rates

How satisfied are your employees? The answer might matter more than you think. The satisfact...

Kate Palmer

May 28, 2021 | 5 MIN READ

Employee Engagement

EX(it) Strategy: How Staycations Support Employee Retention

To make your work work for you, sometimes you need to stop working. No matter your role, to...

Adam Spencer

February 18, 2020 | 6 MIN READ

Customer Experience

AI Customer Journey Guide

Quick Summary The AI customer journey uses real-time data and intelligence to personaliz...

Jacob Simkovich

December 18, 2025 | 1 MIN READ

Survey Types

AI Survey Builder Step-by-Step Guide

Quick Summary Use AI prompts to instantly generate well-structured questions and section...

Jacob Simkovich

December 18, 2025 | 8 MIN READ

Customer Experience

Customer Journey Mapping Examples

Quick Summary Focus your journey map on a single persona, clear goals, and the touchpoin...

William Breitenbach

December 18, 2025 | 10 MIN READ

Customer Experience

Survey Types

NPS vs CSAT vs CES: Which Metric to Track?

Quick Summary Each type of metric tells its own story, but they work together to provide...

Aidan Blair

December 18, 2025 | 10 MIN READ

Customer Experience

Customer Service and Customer Experience: What’s the Difference

Quick Summary Customer service is reactive support, while customer experience is the end...

Sarah Faiz

December 19, 2025 | 1 MIN READ

Market Research

25 Best Full Service Market Research Firms (2025 Edition)

Here's a fun fact: 83% of market research professionals say their organizations are planning to...

Aryasheel Jadhav

December 18, 2025 | 36 MIN READ