Employee Engagement

Survey Types

Employee Satisfaction Survey Questions: Enhancing Retention in Competitive Business

It may not seem like it, but employee satisfaction and engagement are crucial factors in employ...

Gordon Polovin

January 19, 2024 | 12 MIN READ

Customer Experience

Why Customer Retention is a Crucial Part of Company Strategy

What is Customer Retention?  Losing clients is costly. It far outweighs the expense of earnin...

Gordon Polovin

January 16, 2023 | 7 MIN READ

Employee Engagement

Survey Types

Stop the Churn: Employee Satisfaction and Retention Rates

How satisfied are your employees? The answer might matter more than you think. The satisfact...

Kate Palmer

May 28, 2021 | 5 MIN READ

Employee Engagement

EX(it) Strategy: How Staycations Support Employee Retention

To make your work work for you, sometimes you need to stop working. No matter your role, to...

Adam Spencer

February 18, 2020 | 6 MIN READ

Customer Experience

Customer Journey Feedback Mapping: Stop Guessing, Start Listening

Every stakeholder knows that customer retention has a profoundly positive impact on ROI. They a...

Gordon Polovin

June 25, 2025 | 13 MIN READ

Customer Experience

Mastering Customer Acquisition: Proven Strategies, Costs, and Best Practices

Enterprises, SMBs, and start-ups share a common objective: business growth. Why? It aligns with...

Gordon Polovin

June 25, 2025 | 16 MIN READ

Customer Experience

Promoters, Passives, Detractors: Understanding Net Promoter Score (NPS) & Turning Feedback into Growth

Even if you're a novice in the world of customer experience, you've very likely encountered Net...

Gordon Polovin

May 28, 2025 | 11 MIN READ

Best Practices

Customer Experience

Employee Engagement

Top 3 Effective Ways to Enhance CX Through Improved EX

“Happy employees ensure happy customers. And happy customers ensure happy shareholders — in...

Kashyap Vyas

May 28, 2025 | 13 MIN READ

Employee Engagement

Inside the 2025 Civility Data: Risks, Rewards, and What Comes Next – Study Results

If you're looking for the TLDR version of our study results, it's this: Civility in the workpla...

Sarah Faiz

June 13, 2025 | 3 MIN READ

Customer Experience

Survey Types

Advocacy with Impact: How Trade Associations Can Use Data to Strengthen Their Lobbying Efforts

Interested in how trade associations can maximize their research efforts? You're joining us hal...

Gordon Polovin

May 19, 2025 | 8 MIN READ