Best Practices

Employee Engagement

90-Day Plan for Implementing EX Strategy

Quick Summary Learn how HR leaders can implement an employee experience strategy or HR a...

Maryo Bruno

August 29, 2025 | 7 MIN READ

Best Practices

Customer Experience

Franchise

Franchise Onboarding Feedback Tools That Work

Quick Summary Franchise operators face high employee turnover and inconsistent training ...

Nicole Vaz

August 29, 2025 | 6 MIN READ

Best Practices

Employee Engagement

Employee Experience Frameworks that Actually Work

What if your biggest retention risk isn’t competitive pay? How your employees experience your...

Jacob Simkovich

August 29, 2025 | 13 MIN READ

Employee Engagement

Make a Winning Business Case for EX with Metrics 

Quick Summary Employee experience refers to the sum of all interactions an employee has wi...

Phillip Pinero

August 29, 2025 | 12 MIN READ

Best Practices

Employee Engagement

What Is Employee Experience? The Complete 2025 Guide

Employee experience (EX) is the journey your staff take, from the moment they're hired to the m...

Nicole Vaz

August 29, 2025 | 16 MIN READ

Best Practices

Customer Experience

Survey Types

Beyond Surveys: Implementing A Proactive CX Strategy With Sogolytics VoC Engine

Quick Summary Traditional CX surveys are reactive and slow, leading to missed insights, lo...

Maryo Bruno

August 29, 2025 | 13 MIN READ

Customer Experience

Fitness

Omni-Channel Journeys for Fitness Industry

Creating an omni-channel experience in fitness can make all the difference for your members. ...

William Breitenbach

August 29, 2025 | 11 MIN READ

Customer Experience

Financial Services

How CX Platforms Build Member Trust in Credit Unions

Every thing you need to know about this blog Credit unions rely on the trusting rela...

Ian Crowley

August 29, 2025 | 13 MIN READ

Customer Experience

Financial Services

Transforming Branch CX: How Banks Are Turning Human Moments into Loyalty and Growth

Modern banks are enhancing the branch experience by connecting service quality to loyalty, sati...

Ian Crowley

August 29, 2025 | 14 MIN READ

Best Practices

Customer Experience

Why Your Customers are Leaving – 2025 Guide

A Guide to Understand Why Your Customers are Leaving What you’ll learn in this article: ...

Nicole Vaz

August 29, 2025 | 12 MIN READ