Customer Experience

Customer Experience Automation: How AI is Transforming CX

"The future of customer experience is predictive, personalized, and proactive." – Blake Mor...

Kashyap Vyas

March 20, 2025 | 11 MIN READ

Customer Experience

Fitness

Retaining Your Fitness Center Members — Seven Tips On What To Do, Why, And How!

Long-term gym membership is the lifeblood of gym success and fitness industry leadership. Simpl...

Gordon Polovin

April 29, 2025 | 12 MIN READ

Customer Experience

10 Fitness Trends Going Viral In 2025: How Your Gym Can Capitalize On Them

Mapping the fitness industry's future direction without referring to the American College of Sp...

Gordon Polovin

March 17, 2025 | 14 MIN READ

Customer Experience

Unlocking Member Loyalty: What Gyms Need to Know – Study Results

The fitness industry is thriving, but keeping members engaged remains a major challenge. While ...

Sarah Faiz

March 17, 2025 | 6 MIN READ

Customer Experience

Kano Model: How Businesses Can Prioritize Features to Boost Customer Satisfaction and Loyalty

“People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” - Theo...

Kashyap Vyas

March 21, 2025 | 16 MIN READ

Customer Experience

Employee Engagement

Key Considerations When Your Mission/Values Evolve

Almost every company or organization starts out with big dreams and bold goals. Enthusiastic ab...

Sogolytics

March 17, 2025 | 7 MIN READ

Customer Experience

Customer Intelligence (CI): What It Is, Why It Matters, and How to Leverage It for Growth

Imagine a team of researchers lands on foreign soil, ready to explore it. However, to their dis...

Kashyap Vyas

March 17, 2025 | 17 MIN READ

Employee Engagement

The Evolution of DEI: Why Belonging Is the Heart of Inclusive Workplaces

Five years ago, workplace conversations around diversity, equity, and inclusion (DEI) were gain...

Cherie Foo

March 17, 2025 | 10 MIN READ

Customer Experience

Typical Customer Service Survey Questions for Exceptional Customer Experiences

As we shift our goals from simply satisfying customers to delivering consistent and amazing hol...

Gordon Polovin

April 14, 2025 | 10 MIN READ

Best Practices

Employee Engagement

How to Improve In-Office Connections: 9 Strategies to Engage Employees in Hybrid World

Here’s a question to mull over: What percentage of your employees do you think are truly exci...

Cherie Foo

March 17, 2025 | 12 MIN READ