Customer Experience

Technology

From Data to Delight: Leveraging AI for Personalized Customer Experiences

With online shopping, self-service kiosks in stores, and online chat support, the customer toda...

Jacob Simkovich

September 1, 2025 | 12 MIN READ

Customer Experience

16 Simple Things to Say to Customers at Work (And Some You Shouldn’t)

Why every word counts in customer service Customer service upholds brand loyalty and customer ...

Gordon Polovin

September 1, 2025 | 11 MIN READ

Customer Experience

Customer Dissatisfaction: How to Handle, Prevent, and Turn Unhappy Customers into Advocates

What is customer dissatisfaction? If you've never been an unhappy customer, count yourself luc...

Gordon Polovin

September 1, 2025 | 16 MIN READ

Employee Engagement

The Path to Organizational Success: Employee Empowerment Explained

Terry was incredibly excited about a new blender they had ordered. Unfortunately, it arrived br...

Disha Sanghvi

September 1, 2025 | 14 MIN READ

Customer Experience

Customer Journey Feedback Mapping: Stop Guessing, Start Listening

Every stakeholder knows that customer retention has a profoundly positive impact on ROI. They a...

Gordon Polovin

September 1, 2025 | 16 MIN READ

Customer Experience

Mastering Customer Acquisition: Proven Strategies, Costs, and Best Practices

Enterprises, SMBs, and start-ups share a common objective: business growth. Why? It aligns with...

Gordon Polovin

July 17, 2025 | 18 MIN READ

Customer Experience

Promoters, Passives, Detractors: Understanding Net Promoter Score (NPS) & Turning Feedback into Growth

Even if you're a novice in the world of customer experience, you've very likely encountered Net...

Gordon Polovin

July 17, 2025 | 13 MIN READ

Best Practices

Customer Experience

Employee Engagement

Top 3 Effective Ways to Enhance CX Through Improved EX

“Happy employees ensure happy customers. And happy customers ensure happy shareholders — in...

Kashyap Vyas

July 17, 2025 | 15 MIN READ

Employee Engagement

Inside the 2025 Civility Data: Risks, Rewards, and What Comes Next – Study Results

If you're looking for the TLDR version of our study results, it's this: Civility in the workpla...

Sarah Faiz

July 17, 2025 | 5 MIN READ

Customer Experience

Survey Types

Advocacy with Impact: How Trade Associations Can Use Data to Strengthen Their Lobbying Efforts

Interested in how trade associations can maximize their research efforts? You're joining us hal...

Gordon Polovin

July 17, 2025 | 10 MIN READ