Results for : artificial intelligence

Top 7 Digital CX Strategy Trends

This is the second part of a two-part Digital Customer Experience Strategy series. The first part covered all aspects of constructing a customer experience strategy. We ascertained the importance of online and offline touchpoints, and how these form the stepping stones for every successful customer journey. Simply ensuring that some…

AI in Healthcare: 7 Pitfalls to Avoid

Beverly Crusher is starting a digital health company aiming to bring Artificial Intelligence (AI) solutions to clinics and hospitals. She has a background in data science and is excited about the potential of AI to improve healthcare delivery and patient care. However, implementing AI in healthcare comes with a unique…

Harnessing AI for Personal Development

Ever wonder how Instagram magically suggests a post you adore from an account you don't follow? Or how Google Bard can give you the right answers in an instant? It's all artificial intelligence (AI), and it’s everywhere. AI is shaping the way we interact with technology. If you're not yet…

Building Patient Trust in AI Healthcare

Anna, a hardworking mother, was worried. Her little boy was not doing well. On top of that, the doctor was implementing new software to automate some parts of her boy's healthcare that she didn’t completely understand or trust. While signing the necessary medical forms, she couldn't help but notice a…

Embracing Change: AI in HR

In today’s rapidly evolving technological landscape, AI powered technologies are making their way into various industries, including human resources. Ironic, perhaps? Just like SICO, the robot from Rocky IV who provided support to Paulie and Rocky Balboa before the big fight, AI has the potential to revolutionize how HR professionals…

How AI Has Changed the EX of Tech Companies

Artificial Intelligence (AI) is nothing new — it has revolutionized many aspects of our lives, from the way we shop to the way we experience our workplaces. How does AI transform the way employees work and interact with their employers? One thing that immediately comes to mind is automating routine…

ChatGPT Ate My Homework

As an English teacher and a writer who works for a tech company, it's fair to say that I have mixed feelings about AI's rapidly evolving role in content development. I grew up on science fiction and now I'm living it -- but what else is new? From spellcheck and…

6 Ways Big Data is Transforming Healthcare

Hospitals, private practices, university medical research units, and pharmaceutical labs strive year in and year out to enhance patients’ quality of life and take advantage of new and innovative healthcare options. However, the treasure trove holding most of the answers is big data (BD) emerging from patient studies, millions of…

AI on EX: Why Artificial Intelligence is Transforming Employee Experience Forever

Working in the digital era, especially with the latest AI revelations, has resulted in a new quality of life. Technology companies, in most cases, routinely deal with AI development in their software apps and machines, but this article goes much further. We delve here into the employee environment, in general,…

AI and CX in 2020 and Beyond

Artificial Intelligence (AI), sometimes referred to as machine-learning, has impacted the omnichannel customer experience in a big way as we enter 2020. Microsoft predicts that in the next five years, AI will create technologies that tie into around ninety-five percent of all CX interactions. However you want to look at…

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