Best Practices

Customer Experience

Your Ultimate Guide to Customer Satisfaction

Sogolytics · Your Ultimate Guide to Customer Satisfaction | Sogolytics BlogCast Today, wher...

LeTeisha Newton

October 17, 2023 | 15 MIN READ

Best Practices

Customer Experience

How Online Surveys & Customer Feedback Are Powering Businesses in 2025 and Beyond

Whether you're in marketing, executive leadership, or both, you probably spend plenty of time p...

Gordon Polovin

December 20, 2024 | 13 MIN READ

Best Practices

Customer Experience

Everything You Need to Know About the CSAT Survey

Everyone is talking about the CSAT survey, and with good reason! The Customer Satisfaction Surv...

LeTeisha Newton

August 22, 2022 | 6 MIN READ

Customer Experience

Buzzword Decoded: What is CSAT Really?

CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...

LeTeisha Newton

June 10, 2022 | 4 MIN READ

Customer Experience

How many different ways can you look at customer relationships?

Every business's goal is to develop an unshakeable customer relationship that defines the best ...

Gordon Polovin

September 13, 2023 | 6 MIN READ

Customer Experience

Survey Types

How to Create a Customer Satisfaction Survey

Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you t...

Melissa Krut

September 27, 2022 | 1 MIN READ

Customer Experience

Employee Engagement

Survey Types

Two Feedback Surveys That Will Change Your Business in 2021 and Beyond

Creating a meaningful difference in business these days, especially in a competitive marketplac...

Gordon Polovin

July 1, 2021 | 10 MIN READ

Customer Experience

The CX Turnaround: Learning from Mistakes

No one likes to fail. Trip-ups are terrible. Mistakes create mayhem. Especially when it comes t...

Jenn Goddu

March 9, 2020 | 4 MIN READ

Customer Experience

How Customer Experience is Making the Leap from Brick-and-Mortar to the Cloud

You know a great customer experience every time someone steps foot in your brick-and-mortar sto...

Sogolytics

November 30, 2023 | 5 MIN READ

About Sogolytics

Feature Focus

We all need answers. #SogoMobile

You already know there’s an app for that.   No matter the question, there’s an a...

Melissa Krut

April 29, 2025 | 2 MIN READ