Customer Experience

Kano Model: How Businesses Can Prioritize Features to Boost Customer Satisfaction and Loyalty

“People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” - Theo...

Kashyap Vyas

July 16, 2025 | 18 MIN READ

Customer Experience

B2B Customer Service: What it Is, Why it Matters, and Best Practices for Excellence

There are three things to remember as the pillars of designing B2B customer service questions a...

Gordon Polovin

March 17, 2025 | 13 MIN READ

Customer Experience

10 Ways To Churn-Proof Your Business in 2025 From 5 Lessons Learned In 2024

Customer churn (often called customer attrition) kicks in when customers, for various reasons, ...

Gordon Polovin

February 3, 2025 | 11 MIN READ

Customer Experience

Survey Types

Mastering CSAT: The Comprehensive Guide to Customer Satisfaction Score

Customer satisfaction is fundamental to business success – and this concept resonates intuiti...

Cherie Foo

February 3, 2025 | 23 MIN READ

Best Practices

Customer Experience

Customer Retention Strategies for 2025 and Beyond: 6 Practical Tips That Can Make a Difference

Losing customers can be one of the most significant challenges to an organization's growth. In ...

Gordon Polovin

March 3, 2025 | 12 MIN READ

Customer Experience

How Black Friday and Cyber Monday Surveys Can Boost Shopping Holiday Success

Thanksgiving opens the holiday shopping season, merging with Black Friday (the single biggest 2...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Customer Experience

Market Research

6 Innovative Leading Brand Customer Experience Strategies

There's no longer a debate about whether or not an engaging customer experience (CX) opens the ...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Customer Experience

Survey Types

Save the Day with Survey Templates: CX

An annoyed client just had a long call with your support expert - did it go well? A customer ju...

Disha Sanghvi

October 2, 2024 | 6 MIN READ

Customer Experience

Customer Experience Culture: The Secret Weapon of High-Performing Companies

If you had to pick just one, what's the single factor most likely to drive your business succes...

Ruma Malia

September 16, 2024 | 8 MIN READ

Customer Experience

The Ultimate Framework for Customer Experience Management: A Comprehensive Guide

As customers, we all want better experiences. As businesses, we want to provide those experienc...

Gordon Polovin

October 1, 2024 | 18 MIN READ