Best Practices

Customer Experience

Customer Retention Strategies for 2025 and Beyond: 6 Practical Tips That Can Make a Difference

Losing customers can be one of the most significant challenges to an organization's growth. In ...

Gordon Polovin

March 3, 2025 | 12 MIN READ

Customer Experience

How Black Friday and Cyber Monday Surveys Can Boost Shopping Holiday Success

Thanksgiving opens the holiday shopping season, merging with Black Friday (the single biggest 2...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Customer Experience

Market Research

6 Innovative Leading Brand Customer Experience Strategies

There's no longer a debate about whether or not an engaging customer experience (CX) opens the ...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Customer Experience

Survey Types

Save the Day with Survey Templates: CX

An annoyed client just had a long call with your support expert - did it go well? A customer ju...

Disha Sanghvi

October 2, 2024 | 6 MIN READ

Customer Experience

Customer Experience Culture: The Secret Weapon of High-Performing Companies

If you had to pick just one, what's the single factor most likely to drive your business succes...

Ruma Malia

September 16, 2024 | 8 MIN READ

Customer Experience

The Ultimate Framework for Customer Experience Management: A Comprehensive Guide

As customers, we all want better experiences. As businesses, we want to provide those experienc...

Gordon Polovin

October 1, 2024 | 18 MIN READ

Customer Experience

Leading Customer Retention Strategies for 2025: Top 10 Tactics with Actionable Examples

While customer experience trends vary, one key goal always remains the same: customer retention...

aryasheel jadhav

July 17, 2025 | 19 MIN READ

Best Practices

Customer Experience

Employee Engagement

Why (Truly) Data-Driven Businesses Are Winning

"Data-driven business" is no longer an aspirational buzzword but a widespread reality, and the ...

Gordon Polovin

September 19, 2023 | 7 MIN READ

Best Practices

Customer Experience

Employee Engagement

The Importance of Experience Design Today

Are you familiar with the idea of experience design? If you've been tracking trends, you know t...

Gordon Polovin

July 24, 2023 | 9 MIN READ

Best Practices

Customer Experience

Retail

Why Retail Customer Experience Matters

Customer experience, as a whole, has become the key differentiator for most customers. In fa...

Gordon Polovin

October 23, 2024 | 11 MIN READ