Customer Experience

Improving B2B Customer Experience with Customer Journey Mapping

What is the Customer Experience in B2B markets and companies? B2B challenges frequently make t...

Gordon Polovin

July 5, 2020 | 9 MIN READ

Customer Experience

Financial Services

How to Improve Customer Experience in Banking

The customer journey in the banking market The minute individuals begin thinking about the ins...

Gordon Polovin

February 18, 2025 | 7 MIN READ

Best Practices

Employee Engagement

You Can Change Company Culture For the Better

A good company culture will make coming into work enjoyable and encourages engagement and reten...

Adam Spencer

June 11, 2020 | 3 MIN READ

Customer Experience

Survey Types

How to launch a customer service feedback survey

The quality of your customer service has a huge impact on the experience of your customers. Fol...

Melissa Krut

June 8, 2020 | 1 MIN READ

Customer Experience

VoC and ROI: How can Voice of the Customer impact revenue?

Henry Ford famously (or infamously) said car buyers could have any color they wanted as long as...

Gordon Polovin

May 5, 2021 | 9 MIN READ

Best Practices

Customer Experience

Customer Experience Best Practices to Avoid

Customer experience drives revenues. If you’re skeptical, look at McKinsey & Company’s ...

Kathy Edens

July 1, 2021 | 6 MIN READ

Customer Experience

Multilingual CX: How important is language in delivering the best possible customer experience?

The customer experience (CX) is showing up in the actions and plans of industry captains around...

Gordon Polovin

December 2, 2022 | 8 MIN READ

Customer Experience

How WFH Will Boost Your CX

How can you equate the current supply and demand market with the shut-down environment in today...

Kathy Edens

July 1, 2021 | 5 MIN READ

Customer Experience

Survey Types

How to Launch a New Customer Survey

New customers are always welcome, but that welcome shouldn't stop once the deal is closed. Keep...

Melissa Krut

May 18, 2020 | 1 MIN READ

Customer Experience

Market Research

What is Market Share and Why It Matters for Business Success?

Business owners and marketers alike will find it’s important to understand market share so th...

Jake Burgess

May 7, 2025 | 9 MIN READ