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Showing results for : CX
Customer Experience
Communication with Customers + Customer Feedback = Better Customer Experience (CX)
The phrase "communication with customers" is used so often in the CX conversation that it's in ...
Gordon Polovin
April 16, 2020 | 7 MIN READ
Customer Experience
Why Customer Experience Matters to Non-Profits, Too
Who is your client? In the for-profit world, it's pretty clear: To attract the business and con...
Kathy Edens
December 2, 2022 | 5 MIN READ
Customer Experience
Market Research
The Impact of Branding: You’d Better Recognize
Any conversation about customer experience (CX) must include a discussion of brand power and wh...
Gordon Polovin
March 15, 2020 | 6 MIN READ
Customer Experience
The CX Turnaround: Learning from Mistakes
No one likes to fail. Trip-ups are terrible. Mistakes create mayhem. Especially when it comes t...
Jenn Goddu
March 9, 2020 | 4 MIN READ
Customer Experience
Healthcare
Customer Experience Lessons From the Healthcare Sector
If your business thinks customer experience efforts are too expensive, consider what it costs n...
Jake Burgess
February 28, 2020 | 6 MIN READ
Customer Experience
AI and CX in 2020 and Beyond
Artificial Intelligence (AI), sometimes referred to as machine-learning, has impacted the omnic...
Gordon Polovin
June 2, 2020 | 6 MIN READ
Customer Experience
The Evolution of CX: Service, Success, and Customer Experience
Customer experience sounds intuitive: look after the customer, foster a relationship with the...
Jake Burgess
September 1, 2023 | 13 MIN READ