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Showing results for : CX
Customer Experience
Survey Types
How to Launch a New Customer Survey
New customers are always welcome, but that welcome shouldn't stop once the deal is closed. Keep...
Melissa Krut
May 18, 2020 | 1 MIN READ
Customer Experience
Market Research
What is Market Share and Why Should We Care?
Business owners and marketers alike will find it’s important to understand market share so th...
Jake Burgess
March 15, 2024 | 7 MIN READ
Customer Experience
Survey Types
How to Create a Customer Satisfaction Survey
Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you t...
Melissa Krut
September 27, 2022 | 1 MIN READ
Customer Experience
Why Customer Service Experience and Total Customer Experience (CX) work together in a competitive environment
Let's get a common misunderstanding in this conversation out of the way. The Customer Service E...
Gordon Polovin
October 9, 2020 | 6 MIN READ
Customer Experience
General
Market Research
Communicating During Uncertain Times: How Words Help Us Understand
How do you connect with your target audience during these uncertain times? As you craft messagi...
Kathy Edens
July 1, 2021 | 5 MIN READ
Best Practices
Customer Experience
Market Research
Survey Types
Using Surveys to Circumvent Current Blog Trends
First, thank you for reading this. Hubspot, a forerunner in marketing research and i...
Kathy Edens
July 1, 2021 | 6 MIN READ
Customer Experience
Employee Engagement
Carefully selected workplace incentives that cost little to nothing but pay off big
Your most valuable asset is not one that stands out directly on a balance sheet, with numbers n...
Gordon Polovin
March 28, 2024 | 7 MIN READ
Best Practices
Customer Experience
General
6 Suggestions to Tackle Customer Experience in Times of Crisis
We’ve been hearing a lot during the COVID-19 pandemic about frontline workers. From doctors a...
Jenn Goddu
April 15, 2020 | 6 MIN READ
Customer Experience
Employee Engagement
Survey Types
Two Feedback Surveys That Will Change Your Business in 2021 and Beyond
Creating a meaningful difference in business these days, especially in a competitive marketplac...
Gordon Polovin
July 1, 2021 | 10 MIN READ
Best Practices
Customer Experience
General
Freak Out… or Find Out: Data-Driven Insights in Challenging Times
What do you do during uncertain economic times or even during the regular, cyclical highs and l...
Kathy Edens
March 31, 2024 | 5 MIN READ