Customer Experience

Customer Experience Books To Raise Your CX Game

Take a page from the best As the strategies of enhancing customer experiences have matured ove...

spandey

August 18, 2020 | 3 MIN READ

Customer Experience

Survey Types

What is a customer experience program, and why is customer feedback tied to it so closely?

Sales enablement and marketing experts agree on one thing - aiming for flawless customer experi...

Gordon Polovin

May 24, 2021 | 7 MIN READ

Customer Experience

What is Customer Journey Mapping?

Customer journey mapping is the marketing activity that visually represents the customer or pro...

Gordon Polovin

January 21, 2025 | 10 MIN READ

Customer Experience

Employee Engagement

General

Event-ually: The Future of Events

Few event planners are organizing in-person events for their clients in the foreseeable future,...

Kathy Edens

February 23, 2024 | 6 MIN READ

Best Practices

Customer Experience

The Benefits of Providing Multilingual Customer Service

Today, more businesses are allocating resources to improve customer experience. And rightly so....

Vincent Sevilla

March 6, 2025 | 11 MIN READ

Best Practices

Customer Experience

How to Improve Customer Experience Using Marginal Gains

Do you have a team that provides support to your customers? If you do, you must focus your time...

Maxim Dsouza

March 20, 2024 | 8 MIN READ

Customer Experience

Digital Customer Experience Management – The Latest Sales Enablement Function

If anything is trending more than customer experience today, it's all things digital. It's no s...

Gordon Polovin

May 6, 2021 | 6 MIN READ

Customer Experience

Why Customer Retention is a Crucial Part of Company Strategy

What is Customer Retention?  Losing clients is costly. It far outweighs the expense of earnin...

Gordon Polovin

January 16, 2023 | 7 MIN READ

Customer Experience

Employee Engagement

General

How Dramatic Events Change Habits

There may be a silver lining in the COVID-19 situation. These challenging times are having an i...

Jenn Goddu

February 23, 2024 | 6 MIN READ

Best Practices

Customer Experience

How To Use Data To Improve Customer Experience

What is data and why is it so important? Businesses with the foresight to differentiate their ...

Gordon Polovin

June 18, 2020 | 8 MIN READ