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Showing results for : CX
About Sogolytics
Customer Experience
Employee Engagement
Survey Types
Strange Days: Bank on Uncertainty
Are we there yet? Not too long ago, many of us saw these strange days as a short-t...
Melissa Krut
August 18, 2020 | 4 MIN READ
Customer Experience
Customer Experience Books To Raise Your CX Game
Take a page from the best
As the strategies of enhancing customer experiences have matured ove...
spandey
August 18, 2020 | 3 MIN READ
Customer Experience
Customer Experience Quotes
Why care about CX?
Customer experience (CX) refers to clients' overall experiences with your b...
spandey
November 16, 2021 | 8 MIN READ
Customer Experience
Survey Types
What is a customer experience program, and why is customer feedback tied to it so closely?
Sales enablement and marketing experts agree on one thing - aiming for flawless customer experi...
Gordon Polovin
May 24, 2021 | 7 MIN READ
Customer Experience
What is Customer Journey Mapping?
Customer journey mapping is the marketing activity that visually represents the customer or pro...
Gordon Polovin
September 13, 2023 | 10 MIN READ
Customer Experience
Employee Engagement
General
Event-ually: The Future of Events
Few event planners are organizing in-person events for their clients in the foreseeable future,...
Kathy Edens
February 23, 2024 | 6 MIN READ
Best Practices
Customer Experience
The Benefits of Providing Multilingual Customer Service
Today, more businesses are allocating resources to improve customer experience. And rightly so....
Vincent Sevilla
March 15, 2024 | 11 MIN READ
Best Practices
Customer Experience
How to Improve Customer Experience Using Marginal Gains
Do you have a team that provides support to your customers? If you do, you must focus your time...
Maxim Dsouza
March 20, 2024 | 8 MIN READ
Customer Experience
Digital Customer Experience Management – The Latest Sales Enablement Function
If anything is trending more than customer experience today, it's all things digital. It's no s...
Gordon Polovin
May 6, 2021 | 6 MIN READ
Customer Experience
Why Customer Retention is a Crucial Part of Company Strategy
What is Customer Retention?
Losing clients is costly. It far outweighs the expense of earnin...
Gordon Polovin
January 16, 2023 | 7 MIN READ