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Showing results for : CX
Customer Experience
Customer Service Skills in 2020 and Beyond
What are customer service skills?
Every business today that’s into making the customer exper...
Gordon Polovin
October 23, 2020 | 9 MIN READ
Customer Experience
How do customer touchpoints drive marketing strategies in a competitive environment?
What is a customer touchpoint?
Imagine this—you leave by car from your home in Boca Raton. Y...
Gordon Polovin
May 26, 2023 | 9 MIN READ
Best Practices
General
Tips for Starting a Podcast for your Business
Starting a podcast is easy – really! There are a lot of free resources that you can use to he...
Adam Spencer
July 17, 2023 | 5 MIN READ
Customer Experience
Feature Focus
Crash Course: Key Driver Analysis
You’ve heard it countless times, but I’ll say it louder for the people in the back: Custo...
Kendall Place
May 26, 2023 | 5 MIN READ
Customer Experience
How the Coronavirus Crisis is Impacting the Rise of Online Business
Over the spring months of 2020, the world faced an unparalleled crisis. The coronavirus pandemi...
Jake Burgess
September 30, 2020 | 5 MIN READ
Best Practices
Customer Experience
Market Research
Do You (Really) Have a Customer Experience Strategy?
If the C-suite asked to see your customer experience strategy, what would you share? Do you hav...
Kathy Edens
September 28, 2020 | 6 MIN READ
Customer Experience
General
Four Ways Automation Has Helped Us Cope with the Coronavirus Pandemic
For most of the year 2020, we have been experiencing a global-scale pandemic, and it is safe to...
Jake Burgess
September 16, 2020 | 5 MIN READ
About Sogolytics
Market Research
Firmographic Segmentation: A Crucial B2B Marketing Strategy
Breaking down your data to make the most of every slice? Our series on segmentation continues!
...
Gordon Polovin
June 2, 2023 | 8 MIN READ
Customer Experience
How is COVID-19 Changing Customer Effort Offline?
For many, business has changed dramatically during COVID-19. We’ve seen a fresh perspective o...
Jenn Goddu
December 2, 2022 | 6 MIN READ
Customer Experience
Will Customer Effort Score Be the Next Best Predictor of Success?
Customer effort matters. That’s not new. However, in 2020, there’s added benefit in making ...
Jenn Goddu
December 2, 2022 | 6 MIN READ