Customer Experience

6 Customer Loyalty Program Errors That Kill Customer Engagement

Customer loyalty programs can offer amazing opportunities for both customers and brands, but no...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Customer Experience

Market Research

The Power of Brand Loyalty In Today’s Marketplace: Study Results

In an era brimming with choices, selecting a preferred brand—whether it’s a grocery store, ...

Sarah Faiz

September 11, 2024 | 4 MIN READ

Customer Experience

6 Psychological Strategies to Improve Customer Loyalty and Retention

You’ve launched a new product. And while most of the market is still teetering on the edge, d...

Disha Sanghvi

September 11, 2024 | 7 MIN READ

Customer Experience

Survey Types

How to Improve NPS: 10 Tips That Can Make All the Difference

It's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread:...

Gordon Polovin

April 25, 2024 | 10 MIN READ