Best Practices

Everything you need to build a better survey

Sogolytics is packed with design features and question types, but building a better survey come...

Ann Heatherington

September 20, 2019 | 2 MIN READ

Customer Experience

Do you create delightful experiences for your customers?

In the drive to create delightful experiences and exceed customer expectations, companies begin...

Ann Heatherington

November 18, 2024 | 2 MIN READ

Best Practices

Build a Better Survey – Part IV: Check yourself!

Isn’t it crazy how some people just believe things will work out without them lifting a finge...

Melissa Krut

September 17, 2019 | 3 MIN READ

General

Thanks for the learning (and the likes!)

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Melissa Krut

February 24, 2025 | 3 MIN READ

Best Practices

Build a Better Survey – Part III: Get engaged!

There’s a reason why Instagram is so popular. Pictures are huge! Well, technically, they’re...

Melissa Krut

March 31, 2024 | 2 MIN READ

Customer Experience

How often do you fail to answer customer questions?

According to consumers, customer service agents fail to answer their questions 50% of the time....

Ann Heatherington

November 25, 2024 | 2 MIN READ

Best Practices

Build a Better Survey – Part II: Can I ask you a question?

Have you had this conversation before? Maybe you see the irony, maybe you laugh, or maybe yo...

Lauren Franco

September 17, 2019 | 2 MIN READ

Customer Experience

How do you know if you’re really delivering “superior” customer service?

80% of companies say they deliver "superior" customer service. 8% of people think these same co...

Ann Heatherington

April 15, 2020 | 2 MIN READ

Survey Types

Build A Better Survey – Part I: Proper Planning

It’s no secret that when you work at Sogolytics you have an extraordinary love for data. So i...

Lauren Franco

May 11, 2020 | 2 MIN READ

Best Practices

General

Get Rhythm: The Right Time Isn’t Always Now

“To everything, there is a season, and a time to every purpose.” No matter the source yo...

Melissa Krut

March 31, 2024 | 3 MIN READ