Best Practices

Feature Focus

The Right Question Type Gets You the Right Answer

Are the wrong question types ruining your survey? (more…)...

Lauren Franco

September 24, 2019 | 3 MIN READ

Best Practices

General

Harvard University Revokes Acceptance – A Case of Incomplete Data

Applying to college was one of the most stressful processes I’ve ever experienced. I’m sure...

Lauren Franco

May 6, 2024 | 4 MIN READ

Employee Engagement

Financial Services

Young Professionals Seeking Meaningful Careers Add to Banking Talent Gap

An insightful article in Efinancialcareers highlighted an interview with a Millennial woman who...

Sogolytics

June 5, 2020 | 6 MIN READ

General

Announcing the Winner of our “Capterra Review Contest”

We want to send a big thank you to everyone who participated in our "Capterra Review Contest" a...

Lauren Franco

September 16, 2019 | 2 MIN READ

Best Practices

General

May the Fourth Be With You

Happy Star Wars Day! In recognition of May 4, we thought we’d share how Star Wars would be ra...

Lauren Franco

September 24, 2019 | 4 MIN READ

Customer Experience

Customer Service in the Age of Customer 3.0

We all remember the disturbing 30-second video of a bloodied United Airlines passenger being dr...

Sogolytics

December 2, 2022 | 5 MIN READ

Customer Experience

Are You Happy with Customers’ Perceptions of Your Brand?

To say that 2016 wasn’t the best of years for tech giant Samsung is probably putting it mildl...

Sogolytics

September 17, 2019 | 4 MIN READ

Customer Experience

How to Maximize the Power of Your Customer Data

Given that consumer data powers the ability to create personalized experiences, capturing exten...

Sogolytics

June 5, 2020 | 4 MIN READ

Financial Services

The Dodd-Frank Disconnect – The Price of Regulations on Community Banks

The Dodd-Frank regulations—enacted in response to the collapse of Lehman Brothers and the oth...

Sogolytics

September 24, 2019 | 4 MIN READ

Financial Services

Technology

Community Banks Forced to Re-evaluate Technology’s Role in Serving Customers

During the 2016 FDIC Community Banking Conference, Strategies for Long-Term Success, a communit...

Sogolytics

May 30, 2023 | 5 MIN READ