Lauren Franco
Famous for saying, "I have an idea", Lauren loves dreaming up new and exciting marketing campaigns. Always ready for an adventure, she enjoys time with family, meeting new people and traveling. She has a B.S. in Management from Florida Atlantic University and a Graduate Certificate from Cornell.
Customer Experience
The Mobile Survey Experience
Whether you fall into the category of “I can’t be without my phone for a minute” or “I ...
Lauren Franco
September 24, 2019 | 3 MIN READ
Customer Experience
How A Matrix Grid Can Boost Response Rates
In my last blog, Survey Language 101: Say What You Mean, I recommended breaking down complex id...
Lauren Franco
September 20, 2019 | 3 MIN READ
Customer Experience
Survey Language 101: Say What You Mean
Surveys don’t need to be complex to capture the rich data you’re after. In fact, using simp...
Lauren Franco
September 24, 2019 | 3 MIN READ
Customer Experience
Goldilocks and a survey that’s juuuuust right.
We all know the story - chairs that are too big, porridge that’s too hot or too cold, messy b...
Lauren Franco
December 5, 2022 | 3 MIN READ
Customer Experience
The Right Question Type Gets You the Right Answer
Are the wrong question types ruining your survey? (more…)...
Lauren Franco
September 24, 2019 | 3 MIN READ
Customer Experience
Harvard University Revokes Acceptance – A Case of Incomplete Data
Applying to college was one of the most stressful processes I’ve ever experienced. I’m sure...
Lauren Franco
May 6, 2024 | 3 MIN READ
Customer Experience
Announcing the Winner of our “Capterra Review Contest”
We want to send a big thank you to everyone who participated in our "Capterra Review Contest" a...
Lauren Franco
September 16, 2019 | 3 MIN READ
Customer Experience
May the Fourth Be With You
Happy Star Wars Day! In recognition of May 4, we thought we’d share how Star Wars would be ra...
Lauren Franco
September 24, 2019 | 3 MIN READ
Customer Experience
4 Features You’re Going to Love in Sogolytics’s Spring ’17 Release
We are excited to release our latest edition of Sogolytics and wanted to give you a look at som...
Lauren Franco
May 6, 2021 | 3 MIN READ
Customer Experience
Spring 2017 Release
We are excited to release our latest edition of Sogolytics this spring and wanted to give y...
Lauren Franco
May 6, 2021 | 3 MIN READ
