Customer Experience

How to Create a Customer Satisfaction Survey

Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you t...

Melissa Krut

September 27, 2022 | 1 MIN READ

Customer Experience

Sogolytics 20.0: Clearly Better #2020Vision

Have you heard the latest? We’ve got 20/20 vision!   2020 has certainly brought ch...

Melissa Krut

May 2, 2020 | 1 MIN READ

Customer Experience

Design Disaster Avoidance, Part 2

Sure, we just had a post on common design mistakes, but there are more than enough to justify o...

Melissa Krut

April 23, 2020 | 1 MIN READ

Customer Experience

Design Disaster Avoidance, Part 1

If I had a nickel for every time I saw these survey design mistakes, I’d have a lot of nickel...

Melissa Krut

January 10, 2024 | 1 MIN READ

Customer Experience

Strange Days: WFH Pulse Checks

Our new WFH scene has brought plenty of challenges, but one of the best opportunities we’re s...

Melissa Krut

July 1, 2021 | 1 MIN READ

Customer Experience

Strange Days: Home Work

When I titled a blog "Strange Days" two weeks ago, I didn’t realize that it would be the firs...

Melissa Krut

March 30, 2020 | 1 MIN READ

Customer Experience

Strange Days: The New Normal

So, is this the new normal?   When we checked in last week, our team had begun worki...

Melissa Krut

June 28, 2020 | 1 MIN READ

Customer Experience

Strange Days: Dealing with COVID-19

With the rapidly evolving swirl of news and rumors regarding COVID-19, the novel coronavirus, i...

Melissa Krut

April 3, 2020 | 1 MIN READ

Customer Experience

We all need answers. #SogoMobile

You already know there’s an app for that.   No matter the question, there’s an a...

Melissa Krut

April 29, 2025 | 1 MIN READ

Customer Experience

2020 Vision: Get Good Goals!

We’re only a few weeks into the new year, but you’ve probably already seen tons of plays on...

Melissa Krut

May 6, 2021 | 1 MIN READ