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Customer ExperienceCustomer Journey Mapping ExamplesQuick Summary Focus your journey map on a single persona, clear goals, and the touchpoints that most impact conversion or retention. Assign clear ownership for...5 min read
Customer ExperienceNPS vs CSAT vs CES: Which Metric to Track?Quick Summary Each type of metric tells its own story, but they work together to provide a fuller picture of how your customers view you....2 min read
Customer ExperienceFrom Online Reviews to AI Tools: How Consumers Judge Brand ReputationThe Continuing Importance of Online Reputation Management Reputation has always mattered, but the rules have changed. First impressions are now made online, often before a...1 min read
Customer ExperienceCustomer Service and Customer Experience: What’s the DifferenceQuick Summary Customer service is reactive support, while customer experience is the end-to-end journey across every touchpoint. Service focuses on single interactions; CX is holistic,...16 min read
Customer ExperienceVoice of Customer Platforms 2025: The Complete Guide to Customer Intelligence That Actually Drives RevenueQuick Summary Companies with strong Voice of Customer programs achieve 50% higher revenue growth and 55% better customer retention than competitors using manual analysis Top...5 min read
Customer ExperienceWhat Is Customer Experience Analytics & Why It MattersQuick Summary Customer Experience analytics turns all that messy customer data into insights you can actually use to keep people happy and coming back. It...6 min read
Customer ExperienceWhat is Multi-Channel Customer Feedback?Quick Summary Multi-channel customer feedback gathers insights from every touchpoint to capture the full customer journey. It gives businesses a complete, data-driven understanding of customer...5 min read
Customer ExperienceVoice of the Customer: Definition, Benefits & UsesQuick Summary Most companies think they are customer-centric, but the data tells a different story. Voice of the Customer (VoC) programs help to bridge this...5 min read
Customer ExperienceCustomer Feedback Software for Enterprises GuideQuick Summary Lay the groundwork by defining feedback goals that guide your enterprise’s software strategy. Look for enterprise feedback management features like omnichannel feedback, AI...2 min read
Customer ExperienceIf Credit Unions Are So Fair, Why Don’t Young People Choose Them?Millennials and Gen Z talk a lot about values. Fairness, ethics and community are supposed to matter more to them than to any generation before....6 min read
Customer Experience7 CX Challenges Franchises Face and How to Solve Them When you walk into a Burger King in India, you still expect the same delicious burger as you would in the United States. That’s the brilliance...4 min read
Customer ExperienceFranchise Onboarding Feedback Tools That WorkQuick Summary Franchise operators face high employee turnover and inconsistent training are major challenges for franchise operators. Without early feedback, training issues go undetected and...10 min read
Customer ExperienceBeyond Surveys: Implementing A Proactive CX Strategy With Sogolytics VoC EngineQuick Summary Traditional CX surveys are reactive and slow, leading to missed insights, low response rates, and impersonal interactions. A proactive CX strategy anticipates customer...8 min read
Customer ExperienceOmni-Channel Journeys for Fitness IndustryCreating an omni-channel experience in fitness can make all the difference for your members. From increased satisfaction to enhanced loyalty and reduced churn, building an...5 min read
Customer ExperienceK-12 Survey Tools for School EngagementThe process of asking questions and receiving feedback is simple yet valuable, but schools often overlook it. Through effective K-12 survey tools, you can capture...
