Sarah Faiz
Sarah is all about pursuing both data and dreams. After moving from dentistry to analytics, she now spends her days immersed in data, uncovering insights to improve the healthcare system. When she's not crunching numbers, you can find her outdoors – hiking or posing for sunset photos on the beach. Meet Sarah.
Travel and Hospitality
Sogolytics CX Rankings for the Most Popular U.S. Airlines in 2026
Air travel is no longer just about getting from one city to another. It is about the entire ...
Sarah Faiz
June 15, 2026 | 6 MIN READ
Travel and Hospitality
35% of Patients Won’t Accept AI No Matter What You Offer Them
35% of Patients Won't Accept AI No Matter What You Offer Them
The pitch for AI in healthcare...
Sarah Faiz
May 11, 2026 | 6 MIN READ
Travel and Hospitality
Why Satisfied Customers Still Leave? The Consistency Gap in CX
Customer experience is no longer defined by a single interaction. It is shaped over time, acros...
Sarah Faiz
May 18, 2026 | 6 MIN READ
Travel and Hospitality
Employee Experience Is Stagnant in 2026
Employee Experience in Q1 2026 Looks Stable. That Is Not the Same as Strong
Employee exper...
Sarah Faiz
May 18, 2026 | 6 MIN READ
Travel and Hospitality
Sogolytics CX Ranking for the Most Popular US Bank in 2026
Banking is no longer just about holding money. It is about delivering an experience that feel...
Sarah Faiz
May 18, 2026 | 6 MIN READ
Travel and Hospitality
New Sogolytics Report on Emotional Triggers Behind Gym Retention
Why Gym Motivation Fades Faster Than We Think
A new member walks in during the first week of...
Sarah Faiz
May 18, 2026 | 6 MIN READ
Travel and Hospitality
The Future of CX: What Customers Expect Most in 2026
In customer experience, expectations never stand still, and this year’s data proves it. TheÂ...
Sarah Faiz
March 12, 2026 | 6 MIN READ
Travel and Hospitality
The Future of EX: What Employees Expect Most in 2026
The Future of EX: What Employees Expect Most in 2026
Work isn’t what it used to be, and ...
Sarah Faiz
March 12, 2026 | 6 MIN READ
Travel and Hospitality
From Online Reviews to AI Tools: How Consumers Judge Brand Reputation
The Continuing Importance of Online Reputation Management
Reputation has always mattered, bu...
Sarah Faiz
December 18, 2025 | 6 MIN READ
Travel and Hospitality
Customer Service and Customer Experience: What’s the Difference
Quick Summary
Customer service is reactive support, while customer experience is the end...
Sarah Faiz
April 28, 2026 | 6 MIN READ
