Sarah Faiz
Sarah is all about pursuing both data and dreams. After moving from dentistry to analytics, she now spends her days immersed in data, uncovering insights to improve the healthcare system. When she's not crunching numbers, you can find her outdoors – hiking or posing for sunset photos on the beach. Meet Sarah.
Customer Experience
Why Satisfied Customers Still Leave? The Consistency Gap in CX
Customer experience is no longer defined by a single interaction. It is shaped over time, acros...
Sarah Faiz
April 20, 2026 | 3 MIN READ
Customer Experience
Employee Experience Is Stagnant in 2026
Employee Experience in Q1 2026 Looks Stable. That Is Not the Same as Strong
Employee exper...
Sarah Faiz
April 15, 2026 | 3 MIN READ
Customer Experience
Sogolytics CX Ranking for the Most Popular US Bank in 2026
Banking is no longer just about holding money. It is about delivering an experience that feel...
Sarah Faiz
April 1, 2026 | 3 MIN READ
Customer Experience
New Sogolytics Report on Emotional Triggers Behind Gym Retention
Why Gym Motivation Fades Faster Than We Think
A new member walks in during the first week of...
Sarah Faiz
March 17, 2026 | 3 MIN READ
Customer Experience
The Future of CX: What Customers Expect Most in 2026
In customer experience, expectations never stand still, and this year’s data proves it. TheÂ...
Sarah Faiz
March 12, 2026 | 3 MIN READ
Customer Experience
The Future of EX: What Employees Expect Most in 2026
The Future of EX: What Employees Expect Most in 2026
Work isn’t what it used to be, and ...
Sarah Faiz
March 12, 2026 | 3 MIN READ
Customer Experience
From Online Reviews to AI Tools: How Consumers Judge Brand Reputation
The Continuing Importance of Online Reputation Management
Reputation has always mattered, bu...
Sarah Faiz
December 18, 2025 | 3 MIN READ
Customer Experience
Customer Service and Customer Experience: What’s the Difference
Quick Summary
Customer service is reactive support, while customer experience is the end...
Sarah Faiz
April 28, 2026 | 3 MIN READ
Customer Experience
If Credit Unions Are So Fair, Why Don’t Young People Choose Them?
Millennials and Gen Z talk a lot about values. Fairness, ethics and community are supposed to m...
Sarah Faiz
November 4, 2025 | 3 MIN READ
Customer Experience
Is DEI Working? The Data Behind the Disconnect
Despite years of investment and intention, diversity, equity, and inclusion (DEI) efforts remai...
Sarah Faiz
September 3, 2025 | 3 MIN READ
