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Customer ExperienceWhat is Multi-Channel Customer Feedback?Quick Summary Multi-channel customer feedback gathers insights from every touchpoint to capture the full customer journey. It gives businesses a complete, data-driven understanding of customer...5 min read
Customer ExperienceVoice of the Customer: Definition, Benefits & UsesQuick Summary Most companies think they are customer-centric, but the data tells a different story. Voice of the Customer (VoC) programs help to bridge this...5 min read
Customer ExperienceCustomer Feedback Software for Enterprises GuideQuick Summary Lay the groundwork by defining feedback goals that guide your enterprise’s software strategy. Look for enterprise feedback management features like omnichannel feedback, AI...2 min read
Customer ExperienceIf Credit Unions Are So Fair, Why Don’t Young People Choose Them?Millennials and Gen Z talk a lot about values. Fairness, ethics and community are supposed to matter more to them than to any generation before....6 min read
Customer Experience7 CX Challenges Franchises Face and How to Solve Them When you walk into a Burger King in India, you still expect the same delicious burger as you would in the United States. That’s the brilliance...4 min read
Customer ExperienceFranchise Onboarding Feedback Tools That WorkQuick Summary Franchise operators face high employee turnover and inconsistent training are major challenges for franchise operators. Without early feedback, training issues go undetected and...10 min read
Customer ExperienceBeyond Surveys: Implementing A Proactive CX Strategy With Sogolytics VoC EngineQuick Summary Traditional CX surveys are reactive and slow, leading to missed insights, low response rates, and impersonal interactions. A proactive CX strategy anticipates customer...8 min read
Customer ExperienceOmni-Channel Journeys for Fitness IndustryCreating an omni-channel experience in fitness can make all the difference for your members. From increased satisfaction to enhanced loyalty and reduced churn, building an...5 min read
Customer ExperienceK-12 Survey Tools for School EngagementThe process of asking questions and receiving feedback is simple yet valuable, but schools often overlook it. Through effective K-12 survey tools, you can capture...9 min read
Customer ExperienceHow CX Platforms Build Member Trust in Credit UnionsEvery thing you need to know about this blog Credit unions rely on the trusting relationships they develop with their members to drive long-term growth...2 min read
Customer ExperienceMental Health at Work: The Crisis Institutions Can’t IgnoreStress isn’t just seeping into the workplace—it’s flooding in. From political tension to financial strain, employees today are navigating more pressure than ever. And while...8 min read
Customer ExperienceFrom Data to Delight: Leveraging AI for Personalized Customer ExperiencesWith online shopping, self-service kiosks in stores, and online chat support, the customer today can buy whatever they seek without leaving their home or talking...8 min read
Customer ExperienceWhy Your Customers are Leaving – 2025 GuideA Guide to Understand Why Your Customers are Leaving What you’ll learn in this article: The common reasons why customers leave your business How a...10 min read
Customer ExperienceTransforming Branch CX: How Banks Are Turning Human Moments into Loyalty and GrowthModern banks are enhancing the branch experience by connecting service quality to loyalty, satisfaction, and revenue growth. Learn data-backed strategies to elevate in-person banking, improve...10 min read
Customer ExperienceBest CX Platform Picks for 2025Choosing the right CX platform requires a methodical evaluation, considering the pros and cons of reputable marketplace companies. One must consider aligning with vital CX...
