Employee Engagement

Category Description

Mar 17, 2025

Metrics that Matter: Candidate Experience Edition

by Disha Sanghvi

You routinely monitor customer satisfaction and keep an eye on employee experience, but what about the candidates in your hiring queue? Potential employees evaluate an organization’s culture based on their application process. Building a great candidate experience can make the difference between being able to onboard the top candidates versus struggling to find potential applicants that meet your needs. Why, you ask? Because candidates aren’t just looking for competitive salaries and benefits, they are looking for a workplace that cares. And in an era where skilled applicants can get their pick of the job, there is no dearth of great places to work at. That’s why you need to show applicants from the very beginning that your organization truly values its people. Show candidates you care Treat candidates with respect. You can start off by ensuring a good response time, quick follow-ups, and even asking for feedback at the end of the process. After all, no one likes being ignored, and even less, ghosted. Now that you have the basics in place, here are a few more things you can do to improve the candidate experience: Double-check the job description is the job description clear, or are there parts that can be misconstrued? Only 36% of candidates state they were provided with clear job descriptions, strive to be the employers doing it right. Be inclusive: using gender-neutral language can widen your pool of applicants by as much as 42%. Go through your job descriptions to determine whether it is subtly […]

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