Saying goodbye isn’t always easy.
An employee’s voluntary or involuntary exit can be an emotional and operationally challenging time for the management, colleagues, and everyone else involved.
However, organizations can turn employee offboarding into а smooth and constructive process with proper planning and execution. Gruber (2023) explored the importance of an effective offboarding strategy and found that it maintains positive relationships, facilitates knowledge sharing, protects data security, and enhances productivity.
Through this article, let’s explore the best practices that HR teams can follow to master smooth employee offboarding.
What is employee offboarding?
Employee offboarding (aka exit management) refers to the process of transitioning departing employees out of an organization. The process encapsulates the administrative, technical, and interpersonal steps when an employee decides to quit their company.
Offboarding is parallel to onboarding, which welcomes new hires. Both onboarding and offboarding have equal significance in an employee’s journey.
A good start must end with a good end. A welcoming onboarding creates a healthy relationship between the manager and the new hire, enhances confidence, and helps employees feel more committed to the work.
Similarly, a structured employee offboarding often results in engaged alumni, productive teams, prevented security risks, and an improved employee brand.
Why do we need employee offboarding?
According to the U.S. Bureau of Labor Statistics, the average turnover rate in the year 2023 was 21%. In 2022, it was 47%, and in 2021, it was 47%, meaning that since 2021, employees are resigning at a higher rate.
Organizations fail to afford ad hoc employee offboarding with high average turnover rates. Poor offboarding has detrimental consequences, thus creating a necessity for well-ordered employee onboarding.
- Knowledge loss: Teams cannot continue crucial tasks when an employee exits, and proper information exchange is not done. Employees know their firm and the intricate data related to their work. Organizations risk losing this intelligence if the offboarding procedure fails to collect it effectively.
- Security hazards: Ex-employees with illegal system access jeopardize data security and integrity. Many firms have encountered data breaches resulting from employee offboarding.
- Damaged culture: High attrition and chaotic departures reduce existing employee morale and degrade the employee brand. This undermines the hiring and retention efforts of new employees.
- Lost opportunities: When employees quit, they may still become corporate evangelists, encouraging recommendations and repeat business. Organizations may miss out on the potential of having alumni networks to maintain involvement. Thus, a proper offboarding process is required.
What is the employee offboarding process?
The employee offboarding process merges procedural necessities with the human experience for positive outcomes all around.
The procedural steps include:
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Notification
All parties involved should be notified as soon as an employee’s resignation or termination is finalized, so that offboarding may begin promptly. The individual resigning should be aware of the facts of their departure. The manager should start with transitioning. The HR department should conduct proper offboarding. And, the IT department should restrict access to corporate networks to preserve data security.
Besides, team members should also be notified. This message initiates the offboarding process across all departments, allowing managers to record knowledge, reallocate duties, and maintain a seamless workflow.
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Paperwork
Paperwork is the proof of the termination of the initial contract between the employer and the employee and protects the company’s interests following an employee’s exit. It becomes the duty of the HR to collect the necessary offboarding paperwork, including:
- Resignation Letter: A formal resignation notice submitted voluntarily by the employee. It states the reason for leaving and the final work date.
- Termination Letter: A letter for involuntary termination, stating the reason for firing and the final date of employment.
- Non-Disclosure Agreement: It outlines proper handling of confidential company information after departure.
- Reference Letter: It provides details about the employee’s responsibilities and achievements. This supports future job searches.
- Tax Documents: It is for recuperating overpaid taxes and applying final tax withholdings.
- Benefits Documentation: It explains how the employee can manage benefits like health insurance and retirement plans after leaving.
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Compliance
HR plays a critical role in ensuring legal and regulatory compliance throughout the offboarding process. Final pay must be compliant since certain places have deadlines for when the final salary must be sent to the resigning employee.
Outgoing personnel must follow strict data access and control policies in the healthcare and financial industries. Compliance with these standards protects firms from legal concerns and facilitates the transfer process during offboarding.
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Asset Recovery
Asset recovery limits unauthorized physical and system access. IT teams can then wipe and reset devices to protect sensitive information. The following tangible assets must be reclaimed from the departing employee:
- ID badges
- Keys and entry cards
- Laptops and tablets
- Mobile phones
- Credit cards
- Company car
- Uniforms
- Any other issued equipment
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Access Revocation
Access removal is immediate, extensive, and documented to confirm completion. Doing so secures proprietary company data from unauthorized usage. With notification from HR, IT restricts access to:
- Email: Forward messages and cut off send/receive capabilities
- Cloud Apps: Google Drive, Salesforce.com, Slack, etc.
- Network Drives: Revoke read/write permissions
- WiFi Networks: Change passcodes and permissions
- VPN Remote Access: Block channels into internal servers
- Building Access Cards: Deactivate badge scanners
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Knowledge Transfer
Knowledge transfer activity mitigates the loss of job-specific context on an employee’s departure. Shared through centralized systems like wikis and cloud storage, it equips the remaining staff to hold standards.
While strictly administrative offboarding stops here, an employee-focused transition continues. Before the last day, managers lead the outgoing employee through:
- Documenting Processes: Standard procedures for key tasks and workflows
- Explaining Projects: Status, team roles, planning artifacts for current and upcoming initiatives
- Listing Key Contacts: Internal stakeholders and external partners
- Locating Assets: Where files are saved across systems
Human experience-centered employee offboarding steps
The next set of steps involves human experience. The goal here is to ensure that the employee leaving the organization feels respected, supported, and acknowledged for their contributions, while also receiving clear guidance on the next steps for a smooth transition.
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Exit Interview
A comprehensive exit interview is a critical part of the employee offboarding process. This is a chance for the organization to obtain honest and constructive feedback from departing workers regarding their work experience.
An HR representative should conduct the exit interview rather than the employee’s immediate supervisor. This provides a more neutral, comfortable environment where employees may openly discuss negative or positive feedback. HR assures them that their comments will be kept strictly confidential and used solely to discover patterns and opportunities for organizational improvement.
Some key areas to cover in the exit interview:
- Reasons for leaving: What primarily motivated them to quit? Were there any specific incidents or factors?
- Positive highlights: What did they enjoy most about their job and the company?
- Areas for improvement: What feedback do they have on leadership, culture, policies, growth opportunities, etc.?
- Recommendations: What suggestions do they have that could make it а better place to work?
- Offboarding experience: How has their offboarding process been handled? Any final feedback?
Aside from an in-person interview, an online exit survey provides an additional confidential route for employees to submit extensive written feedback. HR can make it available for a while beyond their last day in case more reflections arise.
The goal is to actively listen, express gratitude for their contributions and candor, and, most importantly, act on the unique insights gained. This can improve employee retention by consistently addressing issues before others do so.
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Farewell
A farewell is the final chapter of an employee’s career with the organization, offering an opportunity to recognize their efforts and bid farewell to colleagues. Celebrations should be adapted to the individual’s tastes, whether it’s a team lunch, a larger gathering, or a more straightforward recognition.
Common suggestions include producing a remembrance book, putting together a video montage, giving a meaningful gift, or donating to a charity of their choosing. Such gestures promote morale and allow employees to know that their employer is happy with them.
The last impression is а lasting one, so make it count.
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Alumni Network
Forward-thinking companies recognize the immense value of maintaining positive relationships with former employees. These alumni are powerful brand ambassadors, potential boomerang hires, and sources of referrals. In today’s fluid talent economy, you never know where alumni might end up – as clients, partners, investors, or influencers.
Employee offboarding checklist
Utilize this comprehensive employee offboarding checklist to ensure consistency across all department and role transitions:
- Notify employees, managers, HR, and IT teams of departure
- Gather resignation letters, NDAs, and tax forms
- Revoke access to systems and assets
- Conduct knowledge transfer meetings
- Document processes, contacts, upcoming plans
- Retrieve company assets and devices
- Perform compliance and regulation checks
- Plan а farewell celebration
- Hold exit interviews and surveys
- Settle final pay, expenses, unused vacation days
- Update organizational chart and communication
- Create alumni profile and enrollment
- Share future networking invitations
What may go wrong with the offboarding process?
While crucial, executing seamless employee offboarding is easier said than done. Common pitfalls include:
- Botched knowledge transfer: Failure to properly document and disseminate the departing employee’s information results in disrupted operations, key gaps, and diminished productivity.
- Non-compliant asset recovery: When exiting personnel retains access to accounts and devices, it invites data theft and security issues.
- Loss of tribal knowledge: Tacit insights built over time which get lost without guided exit interviews and robust documentation.
- Disconnected alumni: A missed opportunity to generate repeat business, referrals, and enrichment of your talent pool via robust alumni networks.
- Emotional disconnects: Frayed relationships due to lack of closure or perceived betrayal on either side.
How to begin the employee offboarding process
Launch effective employee offboarding by:
- Planning early for clear timelines on paperwork and asset recovery
- Being empathetic and transparent in all communications about the transition.
- Identifying and mitigating operational gaps to assure business continuity.
- Cataloging tribal knowledge via exit interviews and access to documented work.
- Expressing gratitude for contributions and maintaining positive ties.
How employee offboarding software can assist
Employee offboarding software integrates with existing HR systems and provides robust offboarding templates for rapid implementation across any role or team. Leading options include solutions from leading HCM platforms like Workday and SAP. Specialized services like Eqip and HiBob also offer consolidated offboarding automation. Automating administrative offboarding tasks allows HR teams to deliver consistent and positive separation experiences.
Employee offboarding software features that streamline the process include:
- Access management to automatically revoke accounts
- The process triggers to start of an offboarding workflow
- Deadline tracking avoids task delays
- Digital checklists for fool-proof task completion
- Analytics to refine offboarding processes
- Reports to demonstrate compliance controls
Conclusion
Employee offboarding requires as much careful consideration as onboarding due to its influence on productivity, security, knowledge retention, and employee brand sustainability. Organizations must implement organized processes to recover assets and connect people periodically.
Everyone benefits from the time required to build a comprehensive yet engaging offboarding experience. Employee offboarding provides useful information, protects firm assets, and cultivates positive relationships with former employees.
Are you ready to reimagine your offboarding process? Use the free Employee offboarding Checklist above to get started. Alternatively, see how Sogolytics’ comprehensive range of Experience Management products may assist in expediting offboarding from start to finish.
Let us help you improve your employee experience.
FAQs
Q: What is employee offboarding?
A: Employee offboarding is the process that takes place when an employee leaves а company, whether voluntarily (resignation, retirement) or involuntarily (termination, layoff). It involves а series of steps to ensure а smooth transition for the employee, their team, and the organization.
Q: Why is employee offboarding important?
A: Employee offboarding is important because it:
- Protects company data, assets, and security by revoking access
- Provides а positive last impression to maintain the employer brand
- Allows transfer of knowledge to remaining team members
- Gathers valuable feedback via exit interviews
- Fulfills legal and compliance requirements
- Leaves the door open for employees to return one day potentially
Q: How does offboarding benefit both the employee and the organization?
A: For employees, а good offboarding experience provides closure maintains positive relationships, and positions them as potential boomerang hires or brand advocates in the future.
For organizations, effective offboarding secures company assets, captures knowledge, gathers insights to improve, and protects the employer brand and reputation. It also ensures business continuity.
Q: What are the key steps in the employee offboarding process?
A: The main steps of offboarding include:
- Communicating the employee’s departure
- Completing necessary paperwork
- Transferring knowledge and responsibilities
- Returning company equipment and assets
- Revoking systems and facility access
- Conducting an exit interview
- Delivering final pay and benefits
- Updating org charts and directories
- Inviting the employee to an alumni group
Q: How do you begin the employee offboarding process?
A: The offboarding process begins as soon as an employee gives notice of their departure or the company decides to terminate their employment. The manager should then connect with HR to start the official offboarding checklist and paperwork. The manager should also notify relevant departments like IT, payroll, and facilities. Communicating the employee’s last day and transitioning plan to the team is the next step in kicking off а smooth offboarding.
