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        Improve customer satisfaction and loyalty with the platform that helps you map and monitor key metrics across the customer journey, turning data into insights and action plans.

        Explore SogoCX
        Meet our complete customer experience platform.
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        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        Pricing
        Explore our products and their prices in detail.
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        Top Customer Experience Trends That Emerged in 2023 Your Ultimate Guide to Customer Satisfaction eBook: What Remarkable CX Leaders Do Differently

        Understand, engage, and prioritize your people with the platform that streamlines employee experience management so you can focus on the folks who make your workplace work.

        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Employee Journey
        Mind the gaps to ensure a consistent employee experience.
        Employee 360 Feedback
        Get the full picture with this powerful multi-view study.
        Candidate Experience
        Improve the experiences of your potential employees, too!
        Employee Wellbeing
        Build a healthier balance to sustain a thriving workplace.
        Performance Management
        Ensure your reviews empower learning and growth.
        Company Culture
        Curate a workplace that really works for you and your team.
        Digital EX
        Streamline digital experiences to keep things moving.
        Pricing
        Explore our products and their prices in detail.
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        What Employee Experience Leaders Got Right in 2023 Rethink Employee Engagement: How to Fix What’s Broken Treating Employees As Your Most Important Customers
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        on-Demand 01SOS Workshop: How to Spot and Correct Survey Mistakes 02How to Effectively Measure Customer Experience and Prove ROI 03Managing Change in the Era of Employee Experience 04L&D Strategies Gone Wrong: Delivering Better Training 05Fueling Customer Confidence & Trust: Critical Data Security Practices View All
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        Create professional-looking surveys in minutes with our easy-to-use online survey maker. Enjoy plenty of advanced design, distribution, and analytics options to get the answers you need.

        Explore SogoSurvey
        Check out our easy-to-use online survey tool.
        Survey Design
        Build faster with intuitive survey creation options.
        Survey Distribution
        Publish, track delivery, and collect answers.
        Survey Participation
        Engage your audience to boost response rates.
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        Meet the most secure and collaborative feedback management and assessment platform on the market, featuring sophisticated analytics and powerful automation and integrations.

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        Step up with our advanced survey solution.
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        Our all-in-one platform simplifies project flows.
        Mobile App
        Get answers to go with the app that delivers.
        Poll Maker
        Learn how our quick polls make decisions easy.
        Form Builder
        Simplify workflows with quick forms and alerts.
        Assessment
        From quizzes to audits, scores deliver more.
        Pricing
        Explore our products and their prices in detail.
        About
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        Related Resources

        15 Must-Know Features to Boost Survey Response Rates Build Custom Reports in Minutes – Live Training Bank of Ready-to-Launch Survey Templates

        Improve customer satisfaction and loyalty with the platform that helps you map and monitor key metrics across the customer journey, turning data into insights and action plans.

        Explore SogoCX
        Meet our complete customer experience platform.
        Omnichannel Experience
        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        Pricing
        Explore our products and their prices in detail.
        About
        SogoCX

        Related Resources

        Top Customer Experience Trends That Emerged in 2023 Your Ultimate Guide to Customer Satisfaction eBook: What Remarkable CX Leaders Do Differently

        Understand, engage, and prioritize your people with the platform that streamlines employee experience management so you can focus on the folks who make your workplace work.

        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Employee Journey
        Mind the gaps to ensure a consistent employee experience.
        Employee 360 Feedback
        Get the full picture with this powerful multi-view study.
        Candidate Experience
        Improve the experiences of your potential employees, too!
        Employee Wellbeing
        Build a healthier balance to sustain a thriving workplace.
        Performance Management
        Ensure your reviews empower learning and growth.
        Company Culture
        Curate a workplace that really works for you and your team.
        Digital EX
        Streamline digital experiences to keep things moving.
        Pricing
        Explore our products and their prices in detail.
        About
        SogoEX

        Related Resources

        What Employee Experience Leaders Got Right in 2023 Rethink Employee Engagement: How to Fix What’s Broken Treating Employees As Your Most Important Customers
      • Online Survey Tool (DIY)
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        • Alerts and Action
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        Higher EducationHospitality Human Resources K12Technology
        See all Solutions
        Case Study
        T3 Expo + Sogolytics
        Read more

        Related Resources

        On-Demand Webinar Library Survey Template Bank
        Solutions
        By Industry

        Quick: What’s that industry in which everyone’s trying to improve customer and employee experiences? Oh, right — that’s every industry! Working to provide better experiences for everyone? There’s a good chance we can help.

        01Credit Union 02Healthcare 03Travel & Hospitality 04Higher Education 05Non-Profit 06B2C 07Airlines 08Manufacturing
        09Financial Services 10Government 11K12 12B2B 13Technology 14Retail 15Automotive 16Fitness
        Case Study
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        • Manufacturing
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    •  
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        Our top-tier certifications and practices ensure your data privacy and security every step of the way.

      • Automation and Integration 
      • Managed Services
      • Survey Templates

        Professionally designed questionnaires for a wide range of projects allow you to go live in no time.

    •  
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        Project type 01Project Basics 02CX Project 03EX Project 04SogoConnect 05Assessments 06Polls
        topic 01Integrations & API 02Billing 03Question Types 04Distribution Methods 05Project Analysis 06Security 07FAQs View All topics
        Welcome
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        Create Your First Survey Project Getting Started With Sogolytics – Live Training How to Boost Survey Response Rates – Live Training
        Video Library

        Just as we’re always updating our products, we’re always updating our video resources that help to guide you! Start with the full tour or explore as you go with step-by-step tutorials.

        01Survey Design 02Survey Distribution 03Survey Reports & Data 04Take a Tour
        Welcome
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        Create Your First Survey Project Getting Started With Sogolytics – Live Training How to Boost Survey Response Rates – Live Training
        Training

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        01Getting started with sogolytics 02Boost survey response rates 03Build custom reports in minutes 04Assessments: a total overview 05Best practices: design 06A deeper dive: advanced options 07What’s New?
        Welcome
        to sogolytics

        Related Resources

        Create Your First Survey Project Common Survey Design Pitfalls (And How to Avoid Them!) Better Reports: Put Omni to Work For You!
        Webinars

        From thought leadership to feedback and experience management best practices, our webinars deliver insights to move you forward. Join us live or check out our on-demand library.

        on-Demand 01SOS Workshop: How to Spot and Correct Survey Mistakes 02How to Effectively Measure Customer Experience and Prove ROI 03Managing Change in the Era of Employee Experience 04L&D Strategies Gone Wrong: Delivering Better Training 05Fueling Customer Confidence & Trust: Critical Data Security Practices View All
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        Most popular 01Archbright 02Virginia Physicians for women 03Trumbull county educational center 04All in credit union 05PD self View All
        Welcome
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        Looking for inspiration? Our survey template bank comes fully loaded with a wide range of ready-to-use questionnaires to get you started! Customize, polish, and publish!

        Most popular 01Customer Satisfaction Survey 02Employee Engagement Survey 03Product Evaluation Survey 04Work-Life Balance Survey 05Training Evaluation Form View All
        Welcome
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Last updated on: Nov 07, 2022

A Year in Review – My Time at Sogolytics

by LeTeisha Newton

Estimated Reading Time : 5 mins

You know, I’m still a bit surprised as I sit down to write this piece. It doesn’t seem like a year ago I could even imagine where I’d be with Sogolytics. Of course, I knew I wanted to stay here and grow from the very beginning.

Sogolytics’ corporate culture just seems to do that to you!

But as I reflect on what this year has meant to me, how I’ve changed, and what I’ve learned, I’m reminded of my previous post about my first 100 days. I can’t believe how much more has occurred and how many things I’ve learned. It also got me to thinking about how many other employees can evaluate employee experience from such a root perspective.

Well, I am a marketing writer, so I’m sure that factors into my process. But here’s hoping that other employees out there will start sharing their experiences and what has kept them engaged, satisfied, and growing with their current companies.

LeTeisha Newton

A little about me

Remember me? My name is LeTeisha, but I still prefer to be called Teisha—because LeTeisha is still what my dad calls me when I’m in trouble! I started as a marketing writer for Sogo in October of 2021, just a week or so shy of finishing my MBA from Longwood University—go Lancers! I am an award-winning, international bestselling author; human, snake, and doggy mom; who’s addicted to gaming, nerd culture, and diversity topics.

But you know what’s really cool?

Sogo helped me find my passion.

I am forever grateful for the way Sogo and the culture here helped me expand and grow to discover what my passions are. I arrived just before Sogolytics’ amazing rebranding and being part of that process helped me realize how much I love brand marketing.

SoGoSurvey to Sogolytics transition

I am obsessed with all of the branding, from voice to storytelling, and I was surprised to find that out about myself. Of course, some of my fellow members on the team—here’s looking at you Melissa!—saw that from the very beginning. The point is, how amazing is it, from an employee perspective, to be part of a company that helps you refine your voice and ambitions while also helping you align those with operational strategies and goals?

I am forever grateful for this experience alone. But luckily, that isn’t all that I can be happy about.

The cool:

  1. Meet and Greet – something really cool our CEO, Hamid Farooqui, established was meet and greets, along with Tag Tuesday’s brought on by our VP of Success, Melissa Krut. It’s a great way to learn more about my peers. I got a chance to hear presentations or read emails sharing personal stories, interests, and exciting events from many people I may not have spoken to normally, and it’s been a lot of fun. It’s pretty normal to “heart react” baby pictures, congratulate engagements, and see my coworkers show off their holiday decorations on any given day, and that’s pretty awesome.
  2. Further training – did you know I have a black belt? No, I don’t really, but it was fun to go through “Black Belt Boot Camp (BBBC),” an intense refresher training on our platform and all of its features. It’s more than just onboarding or quick read-ups on highlights. It’s amazing that the company invests in continual training to make sure everyone understands what’s new, what our product is capable of, and what we are representing.

The amazing:

  1. Explorative marketing – sounds like a buzzword, but it means a lot to me. Being able to explore what marketing means to me and define it is amazing, and I’ve been able to do that here. I’ve got experience writing hundreds of thousands of words in books, but emails? Landing page copy? Branding social posts? And all from a SaaS, experience management perspective? Not so much a year ago—but now I can say that I have. I’ve written so many different types of content, and that’s amazing.
  2. Chances for ownership – it’s amazing to have chances to not only get involved, but to take ownership and really understand the background process. That’s a different place to be in when you’re finding your place within a company. Most may not even have a chance to do it as early in their career as I have, and I’m thankful for that. Taking ownership comes with taking responsibility and having accountability, which also leads me to have greater respect for what leadership faces every day.

The challenging:

  1. Experience – not my experience with the company, because that has been amazing, but gaining greater experience and expertise in areas that I now write about or interact with. I have to research what may not be my own area of knowledge. It’s a challenge, but it’s one I enjoy doing and learning. Having experience is important in today’s world for employees, and gaining it can be a struggle for anyone. It’s also a struggle to earn it on the job, but I’m thankful for it!

As you can see, things have changed a bit from my last post, but that’s because I’ve become more comfortable in my place here and am part of the culture. It’s actually hard for me to not say “our” when speaking about Sogolytics versus us as separate entities.

If nothing else, that speaks to the company’s ability to create an environment conducive to engaged employees.

Reflections

Overall, I am overwhelmed by the sense of making the right choice when I decided to join the Sogolytics team. I’m ambitious and driven, agile and adaptable, and all of that helps me with this company. In fact, they encourage it. Then I realize I’m describing myself the way I’d describe the platform. Coincidence? Maybe not, and maybe that’s why I fit in so well here.

Many people out there are looking for the place they belong, dodging toxic work environments, wanting work-life balance but still be able to achieve at work, and not finding anything. Unprecedented job openings with a labor force ready to claim what they want and not just take any job has changed the industry forever. I’m happy I found my place. Maybe you can too.

We’ve got a place you can belong, if you’re the right candidate!

We’re hiring! If you’d like to join this team, we’d love to have you here. Maybe hearing a little about my experience will help you decide. Just drop us a note and let’s get in touch — can’t wait to get a chance to work with you!

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