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General
Technology
AI or Just Hype? Cutting Through the Tech Buzz
Artificiаl intelligence (AI) is оn fire. Generаtive AI like ChаtGPT is capturing our imagin...
Kashyap Vyas
April 22, 2024 | 8 MIN READ
Customer Experience
Technology
CX in 2024: 10 Ways AI Will Make a Difference
With or without AI, customer experience decides whether your brand has "loyalty power" or will ...
Gordon Polovin
April 3, 2024 | 9 MIN READ
Best Practices
Customer Experience
How to Lose a Client in 10 Days: A Project Manager’s Guide
Ambar was the most diligent project manager at an IT consultancy... until her company deployed ...
Ruma Malia
March 31, 2024 | 6 MIN READ
Employee Engagement
Technology
Talent + Tech: Optimizing Employee Experience
At the start of the year, HR specialist Jack was upbeat. His team had put together a tool-led p...
Ruma Malia
January 23, 2024 | 5 MIN READ
Customer Experience
Employee Engagement
Can AI Play an Authentic Role in Elevating CX for HR Teams?
Even as you plan your talent management strategy for FY 2024, you already know this: While the ...
Ruma Malia
January 18, 2024 | 5 MIN READ
Financial Services
Technology
2024 Bank Technology Trends That Tighten Customer Asset Protections and IDs
With a new year underway, a key question echoes across the financial industry: Is technology ma...
Gordon Polovin
January 7, 2024 | 7 MIN READ
Healthcare
Technology
Healthcare Trends Changing Our Lives in 2024
The healthcare industry changes like the wind in a volatile environment buffeted by technologic...
Gordon Polovin
January 22, 2024 | 9 MIN READ
Consulting
Employee Engagement
Technology
What AI and Tech Hold for the Future of Consulting Talent
Getting hired by a consulting firm, especially the Big 4, was a dream for most management gradu...
Ruma Malia
January 4, 2024 | 5 MIN READ
Consulting
Customer Experience
AI and Tech in Consulting: Transforming CX
Looking ahead always makes us reflect on the past, and consultant Cathy is heading into the new...
Ruma Malia
December 22, 2023 | 6 MIN READ
General
How Does Technology Influence Our Lives?
Technology has become an integral part of our lives, revolutionizing the way we work, communica...
Cherie Foo
April 4, 2024 | 7 MIN READ