General

Technology

AI or Just Hype? Cutting Through the Tech Buzz

Artificial intelligence (AI) is on fire. Generative AI like ChatGPT is capturing our imaginatio...

Kashyap Vyas

February 3, 2025 | 10 MIN READ

Customer Experience

Technology

CX in 2025: 10 Ways AI Will Make a Difference

With or without AI, customer experience decides whether your brand has "loyalty power" or will ...

Gordon Polovin

March 6, 2025 | 10 MIN READ

Best Practices

Customer Experience

How to Lose a Client in 10 Days: A Project Manager’s Guide

Ambar was the most diligent project manager at an IT consultancy... until her company deployed ...

Ruma Malia

March 31, 2024 | 6 MIN READ

Employee Engagement

Technology

Talent + Tech: Optimizing Employee Experience

At the start of the year, HR specialist Jack was upbeat. His team had put together a tool-led p...

Ruma Malia

January 23, 2024 | 5 MIN READ

K-12/Higher Education

Technology

The Future of AI in Education: Study Results

With ChatGPT, who needs to do homework? The rise of artificial intelligence and generative A...

Melissa Krut

June 7, 2024 | 4 MIN READ

Customer Experience

Employee Engagement

Can AI Play an Authentic Role in Elevating CX for HR Teams?

Even as you plan your talent management strategy for FY 2024, you already know this: While the ...

Ruma Malia

January 18, 2024 | 5 MIN READ

Financial Services

Technology

2025 Bank Technology Trends That Tighten Customer Asset Protections and IDs

With a new year underway, a key question echoes across the financial industry: Is technology ma...

Gordon Polovin

December 20, 2024 | 7 MIN READ

Healthcare

Technology

Healthcare Trends Changing Our Lives in 2025

The healthcare industry changes like the wind in a volatile environment buffeted by technologic...

Gordon Polovin

December 20, 2024 | 9 MIN READ

Consulting

Employee Engagement

Technology

What AI and Tech Hold for the Future of Consulting Talent

Getting hired by a consulting firm, especially the Big 4, was a dream for most management gradu...

Ruma Malia

January 4, 2024 | 5 MIN READ

Consulting

Customer Experience

AI and Tech in Consulting: Transforming CX

Looking ahead always makes us reflect on the past, and consultant Cathy is heading into the new...

Ruma Malia

December 22, 2023 | 6 MIN READ