Best Practices

Customer Experience

Employee Engagement

Feature Focus

This Just In: Now What? (Raise a Dialogue!)

You collect feedback for a reason. Presumably, you need answers. But what happens when you rece...

Melissa Krut

July 1, 2021 | 4 MIN READ

Customer Experience

Feature Focus

Meet SogoConnect: The Basics

Don’t get us wrong – we totally love feedback. What we don’t love, though, is feedback...

Melissa Krut

January 10, 2024 | 4 MIN READ

Customer Experience

Employee Engagement

Feature Focus

How Closed Is Your Loop (Really)?

If I had a nickel for every time I heard someone mention "closing the loop" or having a "two-wa...

Melissa Krut

October 22, 2020 | 5 MIN READ

Best Practices

Customer Experience

A Data-Driven Approach to Closing the Customer Feedback Loop

Closing the customer feedback loop is a widely adopted business practice. Some even consider it...

Jake Burgess

December 8, 2022 | 6 MIN READ