General

Ask These 5 Questions to Avoid the COVID Holiday Blues

As the holidays approach, many of us find ourselves in a tight spot. It’s a spot we’ve been...

Melissa Krut

November 12, 2020 | 3 MIN READ

Best Practices

Employee Engagement

General

100 Useful Phrases for Employee Performance Reviews

For any organization that's dependent on teamwork and employees pulling together (by which mean...

Gordon Polovin

July 8, 2025 | 15 MIN READ

Customer Experience

Round Out Your CX Program with Closed Loop Feedback Management

What? Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed ...

Kendall Place

May 6, 2021 | 4 MIN READ

Customer Experience

The Best Ways to Collect Customer Feedback

Why care? Organizations spend billions of dollars every year on digital technology apps that a...

Gordon Polovin

November 30, 2020 | 9 MIN READ

Best Practices

Employee Engagement

How to turn any survey into an inclusivity survey

In the wake of the #MeToo movement and the historic reckoning on racial justice over the summer...

Steven Frost

October 29, 2020 | 4 MIN READ

Customer Experience

8 Do’s And Don’ts of Live Chat Support

Providing an excellent customer experience (CX) is key to running a successful business. 73% of...

John Allen

March 15, 2024 | 8 MIN READ

Customer Experience

Customer Service Skills in 2025 and Beyond

What are customer service skills? Every business today that’s into making the customer exper...

Gordon Polovin

December 17, 2024 | 9 MIN READ

About Sogolytics

Ticket to the Future: Smarter Feedback Management

Ticketing systems are nothing new. It’s easy to envision pulling a ticket at the deli counter...

Sacha Gragg

October 22, 2020 | 3 MIN READ

Best Practices

General

The Risks of Living More of Your Life Online

Online much?   The internet plays a significant role today in all of our lives, from...

Kathy Edens

January 27, 2025 | 5 MIN READ

Employee Engagement

How To Transform Onboarding to Kick-Start Employee Engagement

What’s the point of going through the strenuous undertaking of hiring a new employee if your ...

Gordon Polovin

June 5, 2023 | 7 MIN READ