Customer Experience

Customer Dissatisfaction: How to Handle, Prevent, and Turn Unhappy Customers into Advocates

What is customer dissatisfaction? If you've never been an unhappy customer, count yourself luc...

Gordon Polovin

September 1, 2025 | 16 MIN READ

Customer Experience

A Customer’s Guide to Better Service Experiences

In the realm of customer service, there exists a delicate balance between what customers expect...

Cherie Foo

October 31, 2023 | 9 MIN READ

Customer Experience

How Customer-Centric Companies Manage Customer Complaints

In today's rapidly evolving world of customer experience, businesses face an unprecedented chal...

Cherie Foo

October 22, 2023 | 9 MIN READ

Customer Experience

Technology

Overcoming CX Blind Spots in Tech Companies

Technology plays an essential role in how today's businesses interact with their customers. Fro...

Cherie Foo

June 22, 2023 | 8 MIN READ