Results for : customer feedback

Surprise! Our Online Survey Customers Switch to Sogolytics from… Really?

We not only provide online surveys, we do them, too. Customer feedback helps us improve our services. The last survey we did knocked us for a loop and now, we get to brag (a little). On March 6, the customer support team launched a short survey dubbed Then&Now. Sogolytics customers,…

Online Surveys and the Alabama Effect: Never Ask What You Already Know

Recently, my friend Bill purchased a new computer over the internet. To his delight, three days later, it is waiting for him when he got home. After he set up his computer, there was an survey from the company waiting in his email.   Unfortunately, the survey began by asking…

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